VersaStudio BN-20 20" Eco-Solvent Inkjet Printer/Cutter | Roland DGA
Technical Support for

VersaStudio BN-20 20" Eco-Solvent Inkjet Printer/Cutter


Featured Articles
1. Important: BN-20 White Ink set up
2. Need help installing your new BN-20?
VersaWorks 6 Upgrade
Missing Software
Replacing the Waste Cartridge


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This 54 page PDF is a step by step walkthrough of the features of the VersaStudio BN-20 covering creation of files and output of specialty inks. Its a must for any new BN-20 owner
19.69 MB
This document describes the process for calibrating or linerizing a print mode in Roland VersaWorks.
1.81 MB
Color Management Presets in Roland VersaWorks
1.10 MB
This document outlines the procedures to load the Roland VersaWorks swatches into Adobe Indesign.
1.64 MB
This document describes the setup and work flow for printing using white ink on the SC-545EX printer and Roland VersaWorks.
205.23 KB
This document outlines the procedure for printing gray using Roland VersaWorks RIP application.
1.04 MB
This document describes the use of Special Color and Named Color Replacement in Roland VersaWorks.
399.01 KB
Details how to use the Roland Color System for perfect matching color out of Illustrator.
2.08 MB
Instructions on how to use the Custom Cut feature in VersaWorks. This instruction set is for configuring VersaWorks to a determined page size to increase cut accuracy.
2.44 MB
This document outlines the procedure for performing a Clean Reinstallation of Roland VersaWorks.
51.83 KB
This document offers tips and tricks on how to use VersaWorks effectively in conjunction with design applications such as Illustrator and Photoshop.
15.11 MB
Windows 7 Support Information for color products: VersaWorks, COLORIP, ColorChoice and ColorChoice II.
75.52 KB
Windows 10
Windows 10 driver, version 1.50. 64-bit operating system
20.72 MB
BN-20 Windows 10 driver, version 1.50. 32-bit operating system
20.26 MB
Windows 7
BN-20 Windows 7 driver, version 1.50. 32-bit operating system
19.41 MB
BN-20 Windows 7 driver, version 1.50. 64-bit operating system
19.86 MB
Windows 8
Windows 8 driver, version 1.50. 32-bit operating system
19.43 MB
Windows 8 driver, version 1.50. 64-bit operating system
19.87 MB
Windows Vista
BN-20 Driver Windows Vista 32 Bit Version 1.50
19.41 MB
BN-20 Driver Windows Vista 64 Bit Version 1.50
19.86 MB
Windows XP
BN-20 Windows Driver XP 32 Bit v1.40 Note: Microsoft no longer supports Windows XP
36.52 KB
BN-20 Windows Driver XP 64 Bit v1.40 Note: Microsoft no longer supports Windows XP
32.93 KB
Zipped file includes the BN-20 RFW file, exe and instructions.
2.08 MB
Zipped file includes the BN-20 RFW file, exe and instructions.
2.08 MB
The procedure wil guide you through replacing the waste ink cartridge on the Roland BN-20.
1.35 MB
Eco-Sol Max GREENGUARD Gold Certification. Current until April 2018.
273.73 KB
ESL3-CY, ESL3-MG, ESL3-YE, ESL3-BK, ESL3-LC, ESL3-LM, ESL3-WH, ESL3-MT, ESL3-4CY, ESL3-4MG, ESL3-4YE, ESL3-4BK, ESL3-4LC, ESL3-4LM Safety Data Sheet
1.50 MB
This is a conformity statement to EU's RoHS directive for the ESL3-MT ink (EcoSOL MAX Silver Metallic)
203.46 KB
This is a conformity statement to EU's RoHS directive for the ESL3 inks. (EcoSOL MAX - ESL3-CY, ESL3-MG, ESL3-YE, ESL3-BK, ESL3-LC, ESL3-LM, ESL3-WH, ESL3-4CY, ESL3-4MG, ESL3-4YE, ESL3-4BK, ESL3-4LC, ESL3-4LM)
284.11 KB
SL Cleaning Liquid MSDS
144.64 KB
Conformity statement to EU's RoHS directive for the SL-CL (SOL Cleaning cartridge)
39.29 KB
SOL ink Cleaning Liquid Safety Data Sheet
174.50 KB
This document describes the printing method using the metallic silver ink in combination of Roland VersaWorks and BN-20.
19.63 MB
Details basic operations and maintenance of the BN-20.
21.65 MB
Details basic operations and maintenance of the BN-20.
2.97 MB
Web version of the OnSupport Manual. For VG2-540 and VG2-640 TrueVIS printers update OnSupport to version 2.90 or higher.
28.50 KB
Roland VersaWorks Dual Web Manual
27.18 KB
This is the Roland VersaWorks Online Web Users Manual.
27.12 KB
This guide describes the white ink workflow on XC-540, including the new Single Pass printing mode.
19.07 MB
All information for basic set up and use of the Versaworks software in Spanish
0.98 MB
This zip file contains all of the Roland DGA media profiles for the VersaStudio series printer, along with installation instructions.
0.00 bytes
This document discusses Roland DGA's Depot Repair Policies
183.62 KB
Use this file to adjust the PerfCut pressure in VersaWorks.
16.65 KB
This Zip file contains a variety of PDF files that can be used when submitting print samples to Roland for evaluation. Use the appropriate file to create your sample. Please follow the enclosed instructions when printing and sending the test file.
8.59 MB
The set up guide is a good overview on how to properly install the BN-20 Printer Cutter.
5.05 MB
This guide (PDF) offers helpful tips for achieving optimal cut quality and describes the blades that are available by Roland and lists which blade to choose based by application.
302.70 KB
Este documento explica los principios básicos de la cuchilla de corte, y ofrece sugerencias para solucionar problemas con el corte.
283.22 KB
Instructions on how to convert from Eco-Sol Max White ink to Eco-Sol MAX 2 White. Note: This upgrade is for White ink only. Models: BN-20, XC-540W/MT, VS-300, VS-420, VS-540 & VS-640.
80.73 KB
Instructions in Spanish on how to convert from Eco-Sol Max White ink to Eco-Sol MAX 2 White. Note: This upgrade is for White ink only. Models: BN-20, XC-540W/MT, VS-300, VS-420, VS-540 & VS-640.
419.52 KB
Most Roland devices are supplied with a one year standard manufacturer’s warranty, but by registering your device within 60 days of purchase, your product could qualify for an extended warranty of up to 3 years*.
31.01 KB
VersaWorks Quick Start Guide
8.08 MB
This document outlines the procedures to install RVW printer drivers manually in Windows7.
2.01 MB
Roland VersaWorks profiling procedure
4.54 MB
This guide is for the use with both Roland VersaWorks and VersaWorks Dual. This manual describes the characteristics of white and metallic inks, important notes, maintenance and proper printing methods.
10.37 MB
Perfilando un material con Roland VersaWorks
4.42 MB
Full installer for the BN-20 WinUtility, v.1.00. Refer to the included "Readme.txt" file for installation instructions.
4.37 MB
This updater will upgrade BN-20 Utility (1.00, Full install above) If you have any version lower than 1.40 on you your PC, then perform this update. Software to version 1.40. Please read the included "ReadMe.txt" file before installing.
27.69 KB
This CorelDraw X5 swatch file includes the swatch for doing PerfCut. Please copy the unzipped .xml file into the "My Palettes" folder under "My Documents".
342.00 bytes
This is the software package (zip file) for SFEdit2 and supports R-WearStudio and MetazaStudio software only.
1.83 MB
Roland Swatch libraries for Illustrator.
727.06 KB
This updater will upgrade the older RVW .Read all the instructions first on this (link). Before you select. RVWup551.zip (585MB) -- RVWup501.zip (690MB)from Ver3.00 to Ver5.00 & RVWUpdater30.exe (420MB):below Ver3.00
30.25 KB
Link to the VersaWorks 6 Upgrade site
27.50 KB
Use this updater if you are running VersaWorks version 6.0 or later . After applying this update, you can update to the latest version either Online or by applying the latest offline updater.
29.52 KB
This is an in-depth series of 31 individual videos on how to install the BN-20. Starting from unpacking the printer, set up, installing software on your computer, to full operation.
31.15 KB
BN-20 Video Setup Guide
31.67 KB
In this episode of Pro Tips, we look at a quick way to create a spot color in Adobe Photoshop that can be used to create a wide array of specialty ink effects using White, Gloss and Metallic inks.
30.56 KB
This video explains the PerfCut feature in VersaWorks and how to use it.
27.35 KB
Printer Maintenance – VersaStudio BN-20
30.83 KB
Tutorial video for printing in VersaWorks with CMYK, Metallic Silver and White in Single-Pass and Dual-Pass.
29.31 KB
Follow this link to the Roland Academy Webinars On-Demand webpage. Then filter through the videos to find a training session that suits your needs.
31.11 KB
Basic workflow for producing a Rhinestone motif template using Roland R-WearStudio.
33.58 KB
Tutorial video for selecting the proper print modes in VersaWorks when printing with CMYK, White and Metallic Silver on clear media.
32.46 KB
Video for working with transparencies in Adobe Illustrator specifically for VersaWorks (original). Certain design elements in Illustrator can cause cut lines to disappear in VersaWorks (original).
24.62 KB
This video outlines how to troubleshoot cutlines from Adobe Illustrator for Roland VersaWorks.
29.94 KB
The video outlines how to perform Roland VersaWorks update via Roland@Net and Offline updater.
29.94 KB
This video will walk you through the steps of using the Roland System Color Library with CorelDRAW.
17.57 MB
This video outlines the process to use variable data printing in VersaWorks.
30.89 KB
The following video outlines how to vectorize a graphic for rhinestone placement using Roland R-WearStudio.
33.66 KB
Document describing issues and solutions relateted to static on Roland devices.
889.66 KB
Este documento está diseñado para proporcionar una descripción general sobre cómo la estática afecta la calidad de impresión en las impresoras Roland de formato ancho.
2.56 MB
This document outlines the troubleshooting procedures for VersaWorks crashing or freezing (lock up).
609.10 KB
​I have a MAX2 white cartridge and all other cartridges are MAX inks. How should I set up my new BN-20?
​Roland has a full library of self help videos on how to properly install the VersaStudio BN-20
​Roland VersaWorks Guide
​Interested in upgrading to VersaWorks 6
​VersaWorks 6 Guide
FAQs about VersaWorks 6 Upgrade
​Utilitydoes not communicate to the BN-20
​General information about OnSupport
​Specific topics about the VersaWorks Upgrade to 6.0
​Guide to RVW settings when printing white on clear material.             
​Blade doesn't cut WFRF properly.
When loading media by the sheet the BN-20 sends a message stating The Pinch Roller position is incorrect
MOTOR ERROR TURN POWER OFF
Waste tank shows full but pads are still clean can they be reused? Can pads be replaced with other products?
Why won't my BN-20 Power On?
Is it easy to load material in the BN-20 printer?
Is the utility software easy to use?
How long is the BN-20 installation process?
Does the BN-20 require calibrations?
The BN-20 does require regular maintenance.
Why can't the BN-20 maintenance and alignments be performed from VW?
Why do I need the latest firmware and software updates?
Why can’t the BN-20 heat settings be adjusted?
Do other RIPs have drivers for the BN-20?
Can the BN-20 handle sublimation inks?
Length of the ink fill process
Why is it so slow? Compare with the VS and RE using same print heads.
Can the BN-20 perform a perf cut?
Does the BN-20 have a sheet cut feature
The BN-20 is able to print on banner material.
Why can’t the device be switched from CMYKMt -Wh or CMYKWh –Mt?
Wall and/or paint damage during removal of ​WFRV and/or WFRF.
​No available banner media for BN-20