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Knowledge Base Article

VersaStudio BN-20 20" Eco-Solvent Inkjet Printer/Cutter

Title
Loading Material By The Sheet
Summary
When loading media by the sheet the BN-20 sends a message stating The Pinch Roller position is incorrect
Details
Symptom
When loading media by the sheet the BN-20 sends a message stating The Pinch Roller position is incorrect.

Cause
​The BN-20 can print on media by the sheet but only within certain ranges.

Solution

​The sheets must be within one of the following ranges in order for the BN-20 to read and correctly load media

150 t0 170 mm (5.9 to 6.7 inch)

200 to 235 mm (7.9 to 9.3 inch)

287 to 322 mm (11.3 to 12.7 inch)

348 to 383 mm (13.7 to 15.1 inch)

393 to 429 mm (15.5 to 16.9 inch)

439 to 474 mm (17.3 to 18.7 inch)

487 to 515 mm (19.2 to 20.3 inch)

Modified
May 13, 2020