Peace of mind for your Roland DG devices.
Warranty & Support
Industry-Leading Warranty
& Support You Can Count On
Every new Roland DG product comes with a comprehensive warranty that ensures peace of mind from day one. Our commitment to quality means you're always covered with industry-leading protection and expert support.
To take full advantage of your warranty you must register your machine.
Already registered? Extend your coverage to protect your investment beyond the life of your warranty.
Why Extend your Coverage with a Service Contract?
Keep your device running at its very best to give you continued peace of mind.
Decreased Downtime: Low Risk, High Reliability
Get coverage from one of the most comprehensive post-sales service solutions in the industry.
Full Coverage, Lower Costs
Comprehensive coverage that avoids separate service calls that cost you more and protect you less.
Genuine Roland DG Parts
All genuine Roland DG Spare Parts are included and covered by warranty or as part of your service contract.
A Network of Factory-trained Engineers
Get industry-leading care from the people who know your device inside and out.
Rapid Call-out Response to Fix Your Machine
With no need for additional quotes, trained technicians will respond quickly to ensure your device is up and running.
Predictable Costs
Enjoy the advantages of extended comprehensive coverage, and if any service fees are involved, the exact cost.
Digital Support
Get help when you need it. Our intuitive ChatBot can often help resolve many issues at a time that's convenient for you, day or night.
Upgrade for Regular Maintenance Visits
Keep your device operating at the optimum level with an extended service package.
Warranty & Service Contracts
View pricing, coverage options, and contract details for your Roland DG machine.
Pricing, Coverage & Contract Details
Protect your investment.
Start Your Plan Today
Register your machine to activate your warranty, or purchase a service contract for continued protection.
Register Your Machine
Activate your warranty coverage to take full advantage of your Roland DG protection.
Register NowPurchase Service Contract
Already registered? Extend your coverage to keep your business protected beyond your warranty.
Purchase NowFrequently Asked Questions
Everything you need to know about Roland DGA warranties and support
Can I cover my machine with an extended service contract if it hasn't been covered before?
Of course – Roland DGA Extended Service Contracts covers many current and older machines.
What are your opening hours for Technical Support?
Our technical support teams are on hand to support you Monday through Friday, 7:00 AM – 5:00 PM PST. The fastest way to get help is to submit a case through our support site — this gives your advisor all the information they need to resolve your issue as quickly as possible. You can also reach out to your authorized Roland DGA dealer, or use our chatbot for instant answers any time, day or night.
Which products can be covered by a service contract?
Our warranty and extended service contracts cover a wide range of Roland DG machines. For pricing and contract options, please download the latest Extended Warranty & Service Contract Information to view the full range of extended warranties available for your machine.
How can the Roland DG Connect diagnostics and predictive breakdown support systems help you?
Roland DG Connect diagnostics and predictive breakdown support systems monitor your machine and system performance 24 hours a day, 7 days a week to ensure that everything is working as expected. It notifies you if there are firmware and software updates for your device to bring you the latest features. In the event of any errors or predicted faults, it will alert you in advance of an issue and take corrective action before your machine and your business stop.
What digital support options are available?
Should problems occur, our suite of advanced connected digital support tools allow you to get the help and support you need at the time you need it. Our intuitive chatbot can answer your questions and help repair a number of faults at a time convenient to you, day or night. If you need further support, you can contact your authorized Roland DGA dealer or submit a technical support case through our support site.
What is DG Connect?
Roland DG Connect is your Roland DG Printer Companion application which gives you a detailed understanding of your entire print operation through a simple-to-understand dashboard and smartphone application. Check your ink levels, consumable life, printer health, and more.
DG Connect Premium and Pro features.
- Advanced dashboards: A wider range of analysis and insight for your business.
- Multi-user: In case your business has multiple users or locations. This information can be used to formulate operation plans, improve supply efficiency, and monitor and schedule maintenance across locations.
- Automatic VersaWorks settings backup: Ensure your VersaWorks print settings are safe and secure, especially in the event of a computer crash or system upgrade.
- Automate your jig printing process with PrintAutoMate: This powerful cloud-based tool saves you time and effort, ultimately helping you to increase your productivity and reduce errors in repetitive printing tasks.
Our 3 Commitments
What you can expect from Roland DGA
Confidence
Help you feel comfortable and confident with your Roland DGA products.
Responsiveness
Provide assistance promptly when you need help.
Growth
Contribute to the growth and success of your business.