Knowledge Base Article
VersaStudio BN-20 20" Eco-Solvent Inkjet Printer/Cutter
Title
BN-20 Utility not responding
Summary
Utilitydoes not communicate to the BN-20
Details
Symptom
Utility does not communicate to the BN-20.
Cause
Poor cable connections or defective USB cable from the printer USB port to the PC.
Solution
Check all interface cable connections. We had one report where the customer removed, reinstalled all the ink cartridges and the connection was restored. The system did not fully recognize a cartridge connection inside the cartridge holder.
Utility does not communicate to the BN-20.
Cause
Poor cable connections or defective USB cable from the printer USB port to the PC.
Solution
Check all interface cable connections. We had one report where the customer removed, reinstalled all the ink cartridges and the connection was restored. The system did not fully recognize a cartridge connection inside the cartridge holder.
Modified
April 27, 2020