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Knowledge Base Article

EGX-350 Desktop Rotary Engraver

Title
EGX-350 Not Communicating with Software Fix
Summary
The EGX-350 will not communicate with the Engrave Studio despite the software and drivers being reinstalled multiple times on a Windows 8.1 computer.
Details
Symptom
​The EGX-350 will not communicate with the Engrave Studio despite the software and drivers being reinstalled multiple times on a Windows 8.1 computer.

Cause
​​The firmware needs to be updated in order to extend compatibility to Windows 8.1 computers.

Solution
​Update the machine to the latest firmware. 
Modified
April 27, 2020