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Knowledge Base Article

TrueVIS VG2-640 64" Eco-Solvent Printer/Cutter

Title
Scan Motor Error 0020 0020
Summary
The printer halted and displayed motor error
Details

Symptom
​The printer halted and displayed motor error.

Cause
​One of the 3 covers might not be 100% closed during printing.

Solution
​Check to make sure the maintenance covers (right and left side) and the front cover is fully closed. Any intermittent contact could cause this motor error.
Modified
April 09, 2020