TrueVIS SG-300 Printer/Cutter | Roland DGA
Technical Support for

TrueVIS SG-300 30" Printer/Cutter


Featured Articles
VersaWorks 6 Upgrade
VG/SG/VG2 Input Power Requirements
TrueVIS Printer Maintenance and Consumables
SG-300 General Facts & Ink Configuration


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This guide offers Tip and Tricks for improving output accuracy. Using the middle pinch rollers & media clamps Prefeed function, Dry time setting, Crop marks, & CustomCUT function
657.55 KB
SG-300 & SG-540 Firmware version 2.50. Zip format. Includes updater application, RFW File and instructions.
5.33 MB
SG-300 & SG-540 Firmware version 2.60. Zip format. Includes updater application, RFW File and instructions.
5.35 MB
Manual Cleaning Guide for Roland TRUVIS Printers
4.91 MB
This guide provides instructions on how to replace the contour cutter blade, proper blade settings and blade depths. TrueVIS Models: VG2-540, VG2-640, VG-540(A), VG-640(A), SG-300 & SG-540.
662.01 KB
The TrueVIS Maintenance document shows you how to replace the media sheet cutter blade. For Models: VG2-640, VG2-540, VG-640(A), VG540(A), SG-300 & SG-540.
451.41 KB
This checklist describes specific components that come in contact with TrueVIS inks. These parts need to be cleaned on a regular basis and should be replaced according to the schedule due to normal wear.
97.41 KB
HTM3 Spec Sheet
144.22 KB
HTMS Specification Sheet
247.93 KB
Especificaciones del Material de Termotransferencia de Poliuretano HeatSoft™ SATIN (ESM-HTMS)
401.51 KB
GREENGUARD Gold Certification for TrueVIS inks
273.56 KB
TR-WH Ink SDS
238.94 KB
Safety Data Sheet for TR-XX inks
1.14 MB
RoHS Conformity Statement for TR-XX inks
137.09 KB
Web version of the OnSupport Manual. For VG2-540 and VG2-640 TrueVIS printers update OnSupport to version 2.90 or higher.
28.50 KB
Roland VersaWorks Dual Web Manual
27.18 KB
SG-300 & SG-540 Users Manual (French)
8.87 MB
SG-540 & SG-300 Manual del usuario Español
19.98 MB
SG Series User's manual
23.08 MB
User manual for the TU-2 take up system. Manual includes usage and installation procedures.
2.06 MB
SG- 300/540 series product photo's.
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This guide (PDF) offers helpful tips for achieving optimal cut quality and describes the blades that are available by Roland and lists which blade to choose based by application.
302.70 KB
Este documento explica los principios básicos de la cuchilla de corte, y ofrece sugerencias para solucionar problemas con el corte.
283.22 KB
SG Series set-up installation guide
4.64 MB
Most Roland devices are supplied with a one year standard manufacturer’s warranty, but by registering your device within 60 days of purchase, your product could qualify for an extended warranty of up to 3 years*.
31.01 KB
The Roland VersaWorks Dual Installation Guide covers the following topics: installation, printer and cutter setup (USB & Ethernet) and Roland@NET setup.
2.34 MB
General Web guide for VersaWorks 6.0. Note: For VG2-540 & VG2-640 Versaworks is support with version 6.2.0 and higher.
26.93 KB
Link to the VersaWorks 6 Upgrade site
27.50 KB
Use this updater if you are running VersaWorks version 6.0 or later . After applying this update, you can update to the latest version either Online or by applying the latest offline updater.
659.09 MB
In this presentation, Roland DGA Product Managers will walk you through the process of creating profitable customized apparel and accessories using Roland’s advanced TrueVIS technology.
29.40 KB
- Learn how to prepare optimized graphics files - Be able to make informed decisions about print media - Learn to configure RIP software settings for maximum print quality - Understand how color profiling affects the printing process
27.49 KB
Follow this link to the Roland Academy Webinars On-Demand webpage. Then filter through the videos to find a training session that suits your needs.
31.11 KB
This video describes how to replace the consumables on the the VG and SG (TrueVIS) series printers. Running time: 4 minutes
27.53 KB
Troubleshooting methods for VersaWorks when you have missing cut lines
654.76 KB
The CoPeck utility version 7.3.0 can be used to get reports from a printe, then be emailed to a dealership or service center for diagnostic purposes.
7.08 MB
Copeck Utility - Updated Readme instructions, includes the newer inkjet models: LEF-12i, LEF-200, VG & SG Series.
495.56 KB
​Roland VersaWorks Dual Guide
​Interested in upgrading to VersaWorks 6

The printer display is showing a temperature too high warning

​The printer display is showing a temperature too low warning
The ink is not drying very well even with higher heater temperatures
​VG/VG2 or SG Series printer shows a 0400 XXXX error code on the control panel display
Motor Error 0010
Motor Error 0040
Motor Error 0080
​VersaWorks 6 Guide
​Contour cutter solenoid has a delay in the full cut down motion causing an incomplete cut.
​What is the input voltage range for the VG series printer?
​The VG, VG2 & SG Series control panel display alerts the operator if one of the 3 covers are open while power is on. Close Cover alert.
​The printer halted and displayed motor error
​I would like more information about maintaining the TrueVIS printers and what consumables need replacing
General question about the power rating and Serial Number Location
FAQs about VersaWorks 6 Upgrade