Technical Support for
TrueVIS SG-300 30" Printer/Cutter
Featured Articles
Preparación de las Impresoras de Inyección de Tinta Roland para Periodos de InactividadPreparing Roland Inkjets for Periods of Non-Use
Roland DG VersaWorks 6 Install page
SG-300 General Facts & Ink Configuration
TrueVIS Printer Maintenance and Consumables
TrueVIS Value Up Program
VersaWorks 6 Troubleshooting Guide
VersaWorks 6 Upgrade
VG/SG/VG2 Input Power Requirements
VG/SG/VG2 Input Power Requirements
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Application Resources ( 3 )
The CoPeck utility version 7.7.0 can be used to pull a report from a Roland printer and then be emailed to a dealership or service center for diagnostic purposes.
7.79 MB
Copeck Utility – Instructions about using the CoPeck tool. Includes the list of Roland Printer models.
385.60 KB
This guide offers Tip and Tricks for improving output accuracy.
Using the middle pinch rollers media clamps
Prefeed function, Dry time setting, Crop marks, CustomCUT function
657.55 KB
Document ( 2 )
Firmware ( 1 )
SG-300 SG-540 Firmware version 2.60. Zip format. Includes updater application, RFW File and instructions.
5.35 MB
Firmware Updates ( 1 )
IMPORTANT: This F/W update can only be used on SG-300/540 printers that have been converted to TR2 inks. If you need to perform the upgrade from TR ink set to TR2 inks please go to the TrueVIS upgrade page (Rolanddga.com) and follow all the steps.
10.26 MB
Maintenance & Calibration Guides ( 4 )
Manual Cleaning Guide for Roland TRUVIS Printers
4.91 MB
This guide provides instructions on how to replace the contour cutter blade, proper blade settings and blade depths.
TrueVIS Models: VG2-540, VG2-640, VG-540A, VG-640A, SG-300 SG-540.
662.01 KB
The TrueVIS Maintenance document shows you how to replace the media sheet cutter blade.
For Models: VG2-640, VG2-540, VG-640A, VG540A, SG-300 SG-540.
451.41 KB
This checklist describes specific components that come in contact with TrueVIS inks. These parts need to be cleaned on a regular basis and should be replaced according to the schedule due to normal wear.
97.41 KB
Media Application Guide ( 3 )
HTM3 and PTM2 Application Instructions - Spanish
606.23 KB
HeatSoft SATIN ESM-HTMS and PTM2 Transfer Mask Application Instructions
265.26 KB
Media Specification Sheet ( 4 )
Especificaciones del Material de Termotransferencia de Poliuretano HeatSoft SATIN ESM-HTMS
401.51 KB
Specification Sheet for PGM-PTM2 HeatSoft Polyester Transfer Mask - Spanish
147.59 KB
MSDS ( 13 )
Safety Data Sheet for ESM-HTMS: HeatSoft SATIN heat transfer material
140.72 KB
Material Safety Data Sheet for PGM-PTM2 HeatSoft Polyester Transfer Mask
140.07 KB
Owner & User Manual ( 6 )
User manual for the TU-2 take up system. Manual includes usage and installation procedures.
2.06 MB
TUC-4 Automatic Media Take-up Users Manual. This TUC-4 Users Manual contains the full installation and operation instructions.
4.91 MB
Product Photo ( 1 )
Setup & Install Guides ( 5 )
This guide PDF offers helpful tips for achieving optimal cut quality and describes the blades that are available by Roland and lists which blade to choose based by application.
302.70 KB
Este documento explica los principios básicos de la cuchilla de corte, y ofrece sugerencias para solucionar problemas con el corte.
283.22 KB
Most Roland devices are supplied with a one year standard manufacturers warranty, but by registering your device within 60 days of purchase, your product could qualify for an extended warranty of up to 3 years.
78.27 KB
The Roland VersaWorks Dual Installation Guide covers the following topics: installation, printer and cutter setup USB Ethernet and Roland@NET setup.
2.34 MB
Software Guides ( 1 )
General Web guide for VersaWorks 6.0.
Note: For VG2-540 VG2-640 Versaworks is support with version 6.2.0 and higher.
41.27 KB
Software Updates ( 3 )
This document includes links to VersaWorks Support Pages, the VersaWorks 6 Upgrade page. Also, included are links to troubleshooting documents, software system requirements and the compatibility list.
137.32 KB
Use this updater if you are running VersaWorks version 6.0 or later . After applying this update, you can update to the latest version either Online or by applying the latest offline updater.
46.99 KB
Training Videos ( 5 )
In these step-by-step help videos, we'll show you some of the most important features, panels, tools, settings, and preferences in the latest VersaWorks 6 RIP software from Roland DGA.
24 videos in this series.
45.22 KB
In this presentation, Roland DGA Product Managers will walk you through the process of creating profitable customized apparel and accessories using Rolands advanced TrueVIS technology.
50.10 KB
- Learn how to prepare optimized graphics files
- Be able to make informed decisions about print media
- Learn to configure RIP software settings for maximum print quality
- Understand how color profiling affects the printing process
42.53 KB
Follow this link to the Roland Academy Webinars On-Demand webpage. Then filter through the videos to find a training session that suits your needs.
57.36 KB
This video describes how to replace the consumables on the the VG and SG TrueVIS series printers.
Running time: 4 minutes
36.85 KB
Troubleshooting Guides ( 13 )
This troubleshooting document will cover the aspects of a crop mark not found.
1.73 MB
The troubleshooting guide will review all aspects of this symptom.
3.71 MB
This document will go over all aspects when encountering a corrupt file.
1.95 MB
This troubleshooting document will describe the possible causes for horizontal banding
3.65 MB
How to VerifyReset the TCPIP Connection. For all nework based printers.
2.02 MB
This troubleshooting document will help guide you through the symptom of missing a cut line in VersaWorks.
2.98 MB
This troubleshooting guide will help when you encounter print cut alignment issues when using the crop mark function.
3.64 MB
This troubleshooting guide will review different aspects of color variations.
2.58 MB
The troubleshooting guide will describe the reasons for having a sheet set up error on a Roland printer.
1.53 MB
This troubleshooting guide will help when you encounter print cut alignment issues. Not using the cropmark feature.
3.40 MB
Troubleshooting methods for VersaWorks when you have missing cut lines
654.76 KB
This document offers suggestions on how to troubleshoot Service Call Error 0400
1.32 MB
Knowledge Base Articles ( 28 )
Chart of color products (EcoSol/UV/Sublimation) that includes the various configurations, ink types and part numbers for ink. This article has been optimized for Mobile viewing.
Is there a way to stop a headwash?
General question about the power rating and Serial Number Location
Motor Error 0010
Motor Error 0040
Motor Error 0040
Motor Error 0080
Las impresoras de inyección de tinta Roland han sido diseñadas para permanecer inactivas solo durante breves periodos de tiempo. Cuando no está siendo usada, cada impresora lleva a cabo un mantenimiento automático. Sin embargo, hay algunas situaciones que requieren periodos prolongados de inactividad, especialmente en entornos educativos. Es importante preparar correctamente estos dispositivos para largos periodos de inactividad con el propósito de evitar daños y garantizar que estén en perfectas condiciones de producción al momento de imprimir nuevamente.
Roland inkjet printers were designed to accommodate short periods of downtime. Each printer performs automated maintenance when the machine is not in use. However, there are some situations that require extended periods of downtime, this is especially true in educational settings. It is important to properly prepare these devices for extended downtime to prevent damage and to ensure that your machine is in perfect production shape when you’re ready to start printing again.
Print/Cut Alignment appears to be scaled off (drifts further away as you move away from origin point). This becomes noticeable after the TR2 Value Up has been performed.
Manage your print output with the latest edition of the world’s most popular RIP software.
Roland VersaWorks Dual Guide
The printer halted and displayed motor error
General Facts
This document provides the correct TU, HU and BU models for the various printer models where applicable.
The printer display is showing a temperature toohigh warning
The printer display is showing a temperature too low warning
I would like more information about maintaining the TrueVIS printers and what consumables need replacing
The VG,VG2& SGSeries control panel display alerts the operator if one of the 3 covers are open while power is on. Close Cover alert.
Details for the Value Up Program - for VG-540, VG-640, SG-300, SG-540
The ink is not drying very well even with higher heater temperatures
VersaWorks 6 Guide
Interested in upgrading to VersaWorks 6
FAQ information about VersaWorks, VersaWorks Dual and VersaWorks 6
What is the input voltage range for the VG series printer?
What is the input voltage range for the VG series printer?
VG/VG2 or SGSeries printer shows a 0400 XXXX error code on the control panel display