Important Announcement Temporary Service Notice: Drivers and Downloads — Our Download Center is undergoing system maintenance, but drivers, firmware, software, and manuals are still available for download.

Temporary Service Notice: Drivers and Downloads

We are currently performing system maintenance on our Download Center to ensure the continued security and reliability of our online services. During this time, drivers, firmware, software, and manuals are still available through a temporary download page.

To find what you need, open the Download Center and follow the link to the temporary download page.

If you can’t find what you need there, please enter your serial number below to open a support case. Our support team will be happy to help.

We anticipate full service will be restored by Monday, November 2, 2026. However, the maintenance period may be extended if additional work is required.

We apologize for any inconvenience and appreciate your patience and understanding.

Roland DGA Customer Support Team

VersaSTUDIO BY-20 Direct-to-Film Printer

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Technical Support for

VersaSTUDIO BY-20 Direct-to-Film Printer

Application & Workflow Guides ( 5 )

DTF Cold Peel Application Instructions - BY-20

This document details the DTF application instructions using a heat press. The Roland cold peel film is featured.

8.48 MB

DTF Layer Alignment with VersaWorks

This document provides information on how to adjust the color and white layers for a properly aligned print. Alignment when using VersaWorks is featured in this document for the BN-20D and BY-20

4.93 MB

DTF Printer Calibration with Utility

This document covers the use of the Utility to calibrate printer for proper print and layer alignment. Bidirectional printing and sheet feeding adjustments are described. It was written for the BN-20D but it applies to BY-20 as well.

3.97 MB

How to Add White to a PNG with Photoshop

This document shows how to use Adobe Photoshop to add a white layer to a PNG image.

36.69 MB

Vastex PTF-100 / D-100 Settings

This document provides the settings for the Vastex PTF-100 / D-100 Shaker and Dryer. This solution is used to complete prints from a Roland BY-20.

3.52 MB

Firmware Updates ( 1 )

BY-20 Firmware Update

BY-20 Firmware Update. This link will take you to the Roland DG Download Center for the BY-20. Click on the Software Box selection near the middle of the page and then navigate down to BY-20 Firmware section to show the latest updater version.

30.96 KB

Maintenance & Calibration Guides ( 1 )

Roland DGA End User Replaceable Consumables

A list of maintenance-related consumables that the end user is responsible for replacing to uphold their warranty; as described in the Owner/User Manual.

190.38 KB

MSDS ( 3 )

CLEANING LIQUID(S-PG2-CL) 100ML_SDS_us_QA.pdf

MSDS for S-PG2 Cleaning Fluid

381.98 KB

S-PG2 MSDS

MSDS for S-PG2-2CY/5CY

1.75 MB

SPG2-CL MSDS

MSDS for S-PG2 Cleaning Liquid

279.03 KB

Owner & User Manual ( 2 )

BY-20 Manual for Switching to S-PG2 Ink

This User Manual shows the process to convert your BY-20 to S-PG2 Ink

987.85 KB

BY-20 User Manuals

BY-20 User Manuals. This link will take you to the Roland DG Download Center for the BY-20. Navigate down to find the User's Manual, Maintenance Guide, Safety Precautions and the "Getting Started" Manual.

30.82 KB

Training Videos ( 1 )

BY-20 Videos

Click here to a link to RolandTV Videos on the BY-20 ranging from Setup, Application, Maintenance and Consumables Replacement

26.42 KB

Troubleshooting Guides ( 1 )

VersaSTUDIO BY-20 Nozzle Recovery Procedure

This document guides the user through steps to troubleshoot and recover missing nozzles on the BY-20 printer

11.87 MB