Service & Support

Find Roland DG related info in these service and support blog posts about software upgrades, dealer support, emergency help and assistance and other support issues for our graphics production, dental lab and CNC milling customers.

What You Should Know About Media Reflective Intensity

01 April 2024 Dave Hawkes Quick Tips , Service & Support , Tips & Tricks , Software

This week’s Quick Tip from Roland DGA Desktop UV Printer Manager Dave Hawkes provides some insights on “Media Reflective Intensity” and how to counter the effects it can have upon the printheads of a UV inkjet. Useful information to share with your customers!

How to Select the Best Background Color for DTF Printing

18 March 2024 $name Quick Tips , Software , Tips & Tricks , Service & Support

This week’s Quick Tip is from Philip Chu, Roland DGA’s new Product Manager of Specialty Devices. Philip provides some useful pointers on selecting the best background color when setting up artwork for direct-to-film printing. Great information to share with your VersaSTUDIO BY-20 or BN-20D customers.

“Peach Fuzz” is Pantone’s Color of the Year for 2024 – Why That’s Important and How to Match Any Pantone Color

26 February 2024 Jay Roberts Quick Tips , Software , Tips & Tricks , Service & Support

Pantone recently announced it’s 2024 color of the year – the recently released “Peach Fuzz.” This week’s Quick tip outlines a few simple steps in your customers can take in VersaWorks to accurately match Peach Fuzz – or any other Pantone color – quickly and easily.

How to Three-Layer Print with White Ink Using a TrueVIS LG or MG Series UV Printer/Cutter

09 February 2024 Jim Maffeo Quick Tips , Software , Tips & Tricks , Service & Support roland dga, roland dga, versaworks, versaworks 6, versaworks printing, versaworks rip, versaworks rip software, three layer print, lg, mg, uv printer

This week’s Quick Tip from Roland DGA Application Specialist Jim Maffeo outlines the steps for taking advantage of three-layer printing with white ink when using a TrueVIS LG or MG series printer/cutter. Share this information with your customers to help them optimize the quality of their prints while saving time and effort.

How to Use the VersaWorks Multilayer Feature for One-Pass Backlit Applications

24 January 2024 Matt Koenigsmann Quick Tips , Software , Service & Support

This week’s Quick Tip walks TrueVIS MG Series UV printer/cutter users through the process of using the new Multilayer tool in VersaWorks for backlit applications – a feature that can save them considerable time and effort by allowing the printing of three ink layers in a single pass. Great information to share with your MG customers!

5 Holiday Trends

17 November 2023 Dave Hawkes Quick Tips , Tips & Tricks , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv

In this week’s Quick Tip, Roland DGA’s VersaUV Product Manager, David Hawkes, provides some interesting stats on how and when consumers plan on doing their holiday shopping this year. We encourage you to share this useful information with your customers – especially those who sell customized products online – to help them maximize sales and profits.

How to Minimize Margin Space Between Prints When Using the TrueVIS AP-640

25 October 2023 Scott Burgess Quick Tips , Software , Service & Support , UV Printing

In this week’s Quick Tip, Roland DGA’s Scott Burgess outlines two methods TrueViS AP-640 Resin printer users can employ to minimize media margins between jobs and ensure the proper drying of prints. Useful information to share with your current or future AP-640 customers!

The Best Practice Workflow for GTS

06 October 2023 Kitt Jones Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv, versaworks, gts

In this week’s Quick Tip, Product Manager Kitt Jones outlines the steps for getting set up properly and achieving optimum results when using an LEF2 UV benchtop printer and the Roland DGA Graphic Transfer System (GTS).

VersaSTUDIO BN-20D - Applying DTF Transfers to Polyester Garments

21 September 2023 Mike Davis Quick Tips , Software , Service & Support , UV Printing

This week’s Quick Tip from Roland DGA Application Specialist Mike Davis provides useful pointers for achieving optimal results when applying direct-to-film (DTF) transfers to Polyester fabrics. We encourage you to forward this helpful information to any current or prospective BN-20D clients.

How to Prevent “Sticky” Ink Prints When Printing in Draft or Production Modes with a Roland DG IU-1000F

11 September 2023 Jim Maffeo Quick Tips , Tips & Tricks , Software , Service & Support roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut

If any of your customers have commented that their printed output feels “sticky” when coming off an IU-1000F flatbed UV printer, share this week’s Quick Tip with them. Following just a few simple steps can help prevent this from occurring.