Technical Support for
TrueVIS SG2-640 64" Printer/Cutter
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Application Resources ( 2 )
The CoPeck utility version 7.7.0 can be used to pull a report from a Roland printer and then be emailed to a dealership or service center for diagnostic purposes.
Copeck Utility – Instructions about using the CoPeck tool. Includes the list of Roland Printer models.
Firmware Updates ( 2 )
SG2-300, SG2-540 & SG2-640 Firmware Version 1.60. The zip file also includes updater application, firmware file and instructions on installation.
SG2-300, SG2-540 & SG2-640 Firmware Version 1.70. The zip file also includes updater application, firmware file and instructions on installation.
Maintenance & Calibration Guides ( 1 )
Media Application Guide ( 3 )
HTM3 and PTM2 Application Instructions
HTM3 and PTM2 Application Instructions - Spanish
HeatSoft SATIN ESM-HTMS and PTM2 Transfer Mask Application Instructions
Media Specification Sheet ( 10 )
This is the Specification Sheet for Roland DGA GuardLam Embossed Floor Overlaminate Film.
This is the Specification Sheet for Roland DGA GuardLam Glossy Floor Overlaminate Film.
HTM3 Spec Sheet - Spanish
HTM3 Spec Sheet
ESM-HTMS HeatSoft SATIN Heat Transfer Material - Specification Sheet
Especificaciones del Material de Termotransferencia de Poliuretano HeatSoft SATIN ESM-HTMS
Technical Data Sheet and Best Practices for Lintec P-286ZS High Gloss Silver Vinyl
Specification Sheet for PGM-PTM2 HeatSoft Polyester Transfer Mask
Specification Sheet for PGM-PTM2 HeatSoft Polyester Transfer Mask - Spanish
Specification Sheet for Sihl 3145 Glamour PhotoBoard semi-rigid card stock.
MSDS ( 13 )
This is the CPSIA Statement for Roland DG inks.
Specifications Sheet for ESM-GBF Glossy Backlit Film.
This is the Safety Data Sheet for Roland DGA GuardLam Embossed Floor Overlaminate Film.
This is the Safety Data Sheet for Roland DGA GuardLam Glossy Floor Overlaminate Film.
MSDS for HTM3
Safety Data Sheet for ESM-HTMS: HeatSoft SATIN heat transfer material
Specification Sheet for ESM-MBF Matte Backlit Film
ESM-SGP3 Material Safety Data Sheet
MSDS for ESM-SGPA
Safety Data Sheet for Lintec P-286ZS High Gloss Silver Vinyl
Material Safety Data Sheet for PGM-PTM2 HeatSoft Polyester Transfer Mask
Media Safety Information document for Sihl 3145 Glamour PhotoBoard semi-rigid card stock.
This is the SDS for TR2-CL2 Cleaning Fluid.
Owner & User Manual ( 2 )
Roland DG VersaWorks 6 Users Manual in HTML
Users manual for the SG2 series models. SG2-300, SG2-540 SG2-640
Setup & Install Guides ( 2 )
Set up and installation guide for the SG2-300, SG2-540 SG2-640 printer cutter.
SG2-640, SG2-540 SG2-300 Accessories list of parts
Software Updates ( 2 )
This document includes links to VersaWorks Support Pages, the VersaWorks 6 Upgrade page. Also, included are links to troubleshooting documents, software system requirements and the compatibility list.
Use this updater if you are running VersaWorks version 6.0 or later . After applying this update, you can update to the latest version either Online or by applying the latest offline updater.
Training Videos ( 1 )
In these step-by-step help videos, we'll show you some of the most important features, panels, tools, settings, and preferences in the latest VersaWorks 6 RIP software from Roland DGA. 24 videos in this series.
Troubleshooting Guides ( 12 )
This troubleshooting document will cover the aspects of a crop mark not found.
The troubleshooting guide will review all aspects of this symptom.
This document will go over all aspects when encountering a corrupt file.
This troubleshooting document will describe the possible causes for horizontal banding
How to VerifyReset the TCPIP Connection. For all nework based printers.
This troubleshooting will describe reasons for having a media skew issue.
This troubleshooting document will help guide you through the symptom of missing a cut line in VersaWorks.
This troubleshooting guide will help when you encounter print cut alignment issues when using the crop mark function.
This troubleshooting guide will review different aspects of color variations.
The troubleshooting guide will describe the reasons for having a sheet set up error on a Roland printer.
This troubleshooting guide will help when you encounter print cut alignment issues. Not using the cropmark feature.
This document offers suggestions on how to troubleshoot Service Call Error 0400
Knowledge Base Articles ( 1 )
Chart of color products (EcoSol/UV/Sublimation) that includes the various configurations, ink types and part numbers for ink. This article has been optimized for Mobile viewing.