Technical Support for
DWX-4 4-Axis Dental Milling Machine
Featured Articles
DGSHAPE InsightsDWX-42W - Periodic Care and Maintenance - Cleaning the Coolant Nozzle
DWX-42W - Replacing Consumable Parts - Replacing the Collet
DWX-42W- Periodic Care and Maintenance Replacing the Coolant
DWX-4W - Maintenance - Extended Periods of Non-Use / Moving the Machine
DWX-4W - Maintenance - Extended Periods of Non-Use / Moving the Machine
DWX-4W - Replacing Consumable Parts - Replacing the Collet
Error Message 101D-0000
Extended Periods of Non-Use / Moving the Machine
Final Notice: End of Life for the Roland DG, DGSHAPE DWX-4W
I can't find a Windows 8/8.1 driver!
Message [ERROR OCCUR] 1024-0000 Milling data error
MillBox - Security Software / Anti-Virus Exclusions
Need A DGSHAPE Cloud Account?
Roland DGSHAPE Tech Support Terms and Conditions
Roland Product End of Life Policy
Setting up the USB camera
Software OS Support List
VPanel for DWX User's Web Manual
VPanel Layout
VPanel Update
Search DWX-4 Documents & Knowledge Base Articles
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Driver ( 9 )
Windows 10
Windows 10, Windows 8
2.5D Driver for Windows 8 Windows 10 32-bit only
56.28 KB
2.5D Driver for Windows 8 Windows 10 64-bit ver 1.20
49.99 KB
Windows 7
Windows Vista
2.5D Driver for Windows Vista 32-bit ver. 1.40
312.50 KB
2.5D Driver for Windows Vista 32-bit ver. 1.40
14.93 MB
2.5D DRIVER for WindowsVista(64-bit) Ver.1.20
16.95 MB
Windows XP
2.5D Driver for Windows XP 32-bit only ver. 1.40
51.83 KB
Drivers ( 1 )
Firmware ( 1 )
This release provides bug fixes and improves detection of the A-axis limit sensor for the DWX-4 dry mill.
1.29 MB
Maintenance & Calibration Guides ( 8 )
These instructions will guide you through replacing the spindle motor on the DWX-51D, DWX-52D, DWX-52DC DWX-52DCi models. The part number for this spindle is ZS-4D
2.23 MB
This document describes how to replace the collet for the DWX-50, DWX-4, DWX-51D, DWX-52D, DWX-52DC DWX-52DCi The collet should never be removed unless replacement is necessaryPlease see Collet Maintenance for tightening instructions.
791.37 KB
This document will show you how to replace the spindle belt.
ZSB-140 is the belt for the DWX-4 and ZSB-170 is for DWX-51D, DWX-52D, DWX-52DC DWX-52DCi Dental mill. Spindle Part Number: ZS-4D
2.05 MB
Performing periodic maintenance helps to keep the collet in a good condition
1.12 MB
DWX series grease list. End User greases available from our Store. If can't find a specific grease, please contact your distribuitor.
755.42 KB
ZS-4D Spindle Unit Replacement Manual (for the DWX-4)
2.08 MB
Manual de sustitución de la unidad del spindle ZS-4D
1.59 MB
MSDS ( 1 )
Owner & User Manual ( 5 )
This document will assist users with the proper operation procedures for using the DWX-4
6.87 MB
This manula will assist users in the setup and operation of the BOFA DustPRO Base unit for the DWX Dental Mills.
720.01 KB
Este documento explica cómo configurar el equipo y cómo instalar el software suministrado. Léalo en primer
lugar.
3.46 MB
Setup & Install Guides ( 2 )
This setup guide will walk users through the installation and setup steps for proper installation of the DWX-4.
5.22 MB
Most Roland devices are supplied with a one year standard manufacturers warranty, but by registering your device within 60 days of purchase, your product could qualify for an extended warranty of up to 3 years
79.00 bytes
Software Updates ( 3 )
DWX-4 EasyShapeCAM update supports milling Hybrid Abutments, Rolands specially coated ZDB-HY toolsused for VITA Enamic and LAVA Ultimate, and the 0.3mm tool for milling fine anatomic detail. Multi-core processing is also enabled for faster processing.
82.33 MB
VPanel software for the DWX-4. Updates the brand name to DGSHAPE.
1.07 MB
Training Videos ( 12 )
This video will assist DWX users with the proper procedure for collet tightening maintenance
586.32 KB
Walk-through of how to perform cleaning of your DWX-4 and performing Auto Correction
41.85 KB
This video will guide you through replacing the collet on the DWX-4 and then performing the Auto Calibration in the Vpanel
48.32 KB
This video will guide you through staging the work piece for milling
48.24 KB
This video will guide you through staging the work piece for milling
48.29 KB
This video will guide you through staging the work piece for milling
48.30 KB
This video will guide you through staging the work piece for milling
48.26 KB
This video will guide you through how to prepare the tool or bur before installing.
48.24 KB
This video will guide you through tightening the collet on the DWX-4
48.20 KB
Get the most value out of your dental milling tools. We take a look at the most popular dental tools being used with Roland Dental Milling devices.
44.97 KB
Follow this link to the Roland Academy Webinars On-Demand webpage. Then filter through the videos to find a training session that suits your needs.
57.36 KB
Knowledge Base Articles ( 76 )
"****-****" An unknown error occurred.
"****-****" An unknown error occurred.
"1000-****" The % limit switch was not found.
The name of the axis (X, Y, Z, A, or a combination of these axes) is displayed for %.
"1006-02**" The % axis position has been shifted.
The name of the axis (X, Y, Z, A, or a combination of these axes) is displayed for %.
"101C-0000" The milling bur sensor was not found.
"101D-000*" The % milling bur cannot be released.
The milling bur stocker number (1 to 7) is displayed for %.
"101D-010*" The % milling bur cannot be released. It might be broken from the root.
The milling bur stocker number (1 to 7) is displayed for %.
"101E-000*" The % milling bur might be broken.
The milling bur stocker number (1 to 7) is displayed for %.
"101F-000*" The % milling bur chucking has slipped out.
The milling bur stocker number (1 to 7) is displayed for %
"1020/1021-000*" The % milling bur is too long/too short.
The milling bur stocker number (1 to 7) is displayed for %�
"1022-000*" The % milling bur was not found.
The milling bur stocker number (1 to 7) is displayed for %�
"1023-0000 to 1028-0000" Milling data error.
• 1023-0000: Milling data error. The number of parameters is incorrect.
• 1024-0000: Milling data error. The parameter is out of range.
• 1025-0000: Milling data error. A wrong command is detected.
• 1026-0000: Milling data error. The address is not defined.
• 1027-0000: Milling data error. The parameter is not defined.
• 1028-0000: Milling data error. The operation cannot be executed
"1029-0000" The spindle experienced an overload.
"102A-000*" The spindle experienced overcurrent.
"102B-0000" The spindle motor temperature is too high.
"102E-0000" The mechanical part has collided.
"1033-000*" The coolant has run out.
"1034-0000" The coolant tank is not installed.
"1038-0000" Milling data error. No milling bur is selected.
"103A-000*" DANGER!! The coolant is leaking!!
"103B-0000" The automatic correction is not yet finished.
"103D-0000" Milling data error. The milling bur cannot reach the milling position.
"105E-0000" The pressure of the compressed air is too high or low.
AK-1 Abutment Kit what is included.
HELP!! I can't find the driver I need for my Roland!
Change of taper cleaner
The cut path is being clipped on one side of the print
With Roland limited warranties, you get not only extensive coverage of your device, but the best service and support in the industry. All products come standard with the manufacturers warranty outlined below, with upgrade options available on many products.
DGSHAPE Corporation Software License Agreement
The New Insights from DGSHAPE
DGSHAPE Insights is the web-based evolution of DWINDEX2, delivering mobile, virtual CAD/CAM management for your milling device. Available as a free application in DGSHAPE CLOUD. Insights build upon the features of DWINDEX2 with improved data graphics and a new UX/UI. DWX customers can manage their milling centers from anywhere, anytime, through their mobile devices or PC’s.
The air regulator for the DWX-50 and DWX-4 has a filter located within the clear plastic bottom cup. This filter can sometimes be discoloredand becomeyellow or brown in color.
The air nozzle is not clearing away the cutting dust during the milling process.
What should I do when the regulator drain bowl contains fluid or appears contaminated?
What are the approved milling materials for the DWX-4? What are the recommended load sizes?
DWX-4 is stuck showing initializing
Poor cutting quality on my DWX-4
DWX-42W - Periodic Care and Maintenance - Cleaning the Coolant Nozzle
DWX-42W - Replacing Consumable Parts - Replacing the Collet
DWX-42W COLLET SPANNER Inspection
Old coolant can influence proper water flow in the system and the quality of the milling process
DWX-42W- Periodic Care and Maintenance Replacing the Coolant
Link to sales guide for the DWX-42W Dental Mill. Includes new features.
DWX-4W - Maintenance - Extended Periods of Non-Use / Moving the Machine
DWX-4W - Maintenance - Extended Periods of Non-Use / Moving the Machine
DWX-4W - Replacing Consumable Parts - Replacing the Collet
The % limit switch is not found.(% may be "X," "Y," "Z," or "A.")
The % axis position has been shifted.(% may be "X," "Y," "Z," or "A.")
The cover is open.
The milling bur cannot be released.
The milling bur might be broken.
The milling bur chucking has slipped out.
The milling bur is not found.
The coolant has run out.
The coolant tank is not installed.
The pressure of the compressed air is too high or low.
DANGER!! The coolant is leaking!!
The automatic correction is not yet finished.
Extended Periods of Non-Use / Moving the Machine
Final Notice: End of Life for the Roland DG, DGSHAPE DWX-4W
HELP!! I can't find a Windows 7 driver for my machine!!
HELP!! I can't find a Windows8 driver for my machine!!
Message [ERROR OCCUR] 1024-0000 Milling data error
MillBox - Security Software / Anti-Virus Exclusions
DGSHAPE CLOUD enables comprehensive, mobile management for your milling center. Using its suite of world class applications, you can remotely monitor and support your CAD/CAM milling devices, compare periodized production data, and oversee your milling center.
The VPanel does not recognize the DWX-4
Tech Support Terms and Conditions
Information about my legacy product
Instructions on how to set up a webcam using VPanel
Can I use either of these cleaning cartridges interchangeably?
Software OS Support List
Tech Support Terms and Conditions
This procedure will transfer tool registration when you change your pc.
VPanel for DWX User's Manual [ 2021-05-14, R1 ]
Different ways to arrange the VPanel layout and resetting the application back to default
Keeping VPanel up to the latest version is very important and we just made it easier. Take a look at the following video and find out more.
When outputting a design to your engraver or milling machine, the software needs to be able to translate commands to the device. These commands tell the machine how fast to mill, at what revolutions per minute (RPM), and where to mill in 3D space. This is what makes up a toolpath. A Strategy is a combination of tool movements, material properties, software algorithms, and tool characteristics.