Important Announcement
Temporary Service Notice: Drivers and Downloads — Our Download Center is undergoing system maintenance, but drivers, firmware, software, and manuals are still available for download.
Temporary Service Notice: Drivers and Downloads
We are currently performing system maintenance on our Download Center to ensure the continued security and reliability of our online services. During this time, drivers, firmware, software, and manuals are still available through a temporary download page.
To find what you need, open the Download Center and follow the link to the temporary download page.
If you can’t find what you need there, please enter your serial number below to open a support case. Our support team will be happy to help.
We anticipate full service will be restored by Monday, November 2, 2026. However, the maintenance period may be extended if additional work is required.
We apologize for any inconvenience and appreciate your patience and understanding.
Roland DGA Customer Support Team
Technical Support for
SOLJET EJ-640 Large Format Inkjet Printer
Featured Articles
Preparación de las Impresoras de Inyección de Tinta Roland para Periodos de InactividadPreparing Roland Inkjets for Periods of Non-Use
VersaWorks 6 Upgrade
Search EJ-640 Documents & Knowledge Base Articles
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Demo File ( 1 )
Document ( 1 )
Firmware ( 1 )
This zip file contains firmware for the EJ-640 Printer. The zip file also includes updater application, firmware file and instructions on installation.
12.10 MB
Firmware Updates ( 1 )
This zip file contains firmware for EJ-640 printer. Zip file also includes updater application, Firmware file and instructions on installation
17.34 MB
Media Application Guide ( 1 )
HeatSoft SATIN ESM-HTMS and PTM2 Transfer Mask Application Instructions
265.26 KB
Media Specification Sheet ( 3 )
Especificaciones del Material de Termotransferencia de Poliuretano HeatSoft SATIN ESM-HTMS
401.51 KB
MSDS ( 10 )
EJ ink GREENGUARD Gold Certification. Valid through 2018
273.91 KB
Owner & User Manual ( 3 )
Instructions how to install the optional Dryer Unit on the VG-640. An additional set of mounting brackets will be provided with this accessory item. Updated version April 6, 2016.
7.47 MB
Setup & Install Guides ( 3 )
Most Roland devices are supplied with a one year standard manufacturers warranty, but by registering your device within 60 days of purchase, your product could qualify for an extended warranty of up to 3 years.
78.33 KB
The Roland VersaWorks Dual Installation Guide covers the following topics: installation, printer and cutter setup USB Ethernet and Roland@NET setup.
2.34 MB
Software Updates ( 3 )
This document includes links to VersaWorks Support Pages, the VersaWorks 6 Upgrade page. Also, included are links to troubleshooting documents, software system requirements and the compatibility list.
137.32 KB
Use this updater if you are running VersaWorks version 6.0 or later . After applying this update, you can update to the latest version either Online or by applying the latest offline updater.
47.02 KB
Training Videos ( 2 )
Follow this link to the Roland Academy Webinars On-Demand webpage. Then filter through the videos to find a training session that suits your needs.
57.43 KB
This video shows the manual maintenance procedure for the SOLJET EJ-640, SOLJET PRO 4 XR-640 XF-640 and the Texart XT-640 Models.
43.12 KB
Troubleshooting Guides ( 6 )
This document will go over all aspects when encountering a corrupt file.
1.95 MB
This troubleshooting document will describe the possible causes for horizontal banding
3.65 MB
How to VerifyReset the TCPIP Connection. For all nework based printers.
2.02 MB
This troubleshooting guide will review different aspects of color variations.
2.58 MB
The troubleshooting guide will describe the reasons for having a sheet set up error on a Roland printer.
1.53 MB
Knowledge Base Articles ( 40 )
Heat transfer media does not adhere to fabric properly.
Current Roland user wants to switch from Eco Solvent inks to dye sublimation inks
I need a clear film that is compatible with my eco-solvent printer that I can print film positives.
Chart of color products (EcoSol/UV/Sublimation) that includes the various configurations, ink types and part numbers for ink. This article has been optimized for Mobile viewing.
CutContour linein apdf filedisappears.
Imperfections in the UV Gloss coating,or specks
Wall graphics media either falls off or sticks too aggressively to the wall
Important notes about LEC: Ink solidification inside the cartridge
Is there a way to stop a headwash?
Poor printability; not clinging to glass surface
Unable to detect (setup) thick substrates on the LEJ-640. Example: 0.25 inches or greater in thickness.
Start up procedure for LEJ-640-Ft that locks up when taken out of sleep mode.
Document describing the methods for properly setting media height on LEJ-640FT
Printer does not recognize a new ink cartridge or customer has a faulty ink cartridge that causes printing issues.
Motor Error 0005
Motor Error 0050
MOTOR ERROR TURN POWER OFF
Las impresoras de inyección de tinta Roland han sido diseñadas para permanecer inactivas solo durante breves periodos de tiempo. Cuando no está siendo usada, cada impresora lleva a cabo un mantenimiento automático. Sin embargo, hay algunas situaciones que requieren periodos prolongados de inactividad, especialmente en entornos educativos. Es importante preparar correctamente estos dispositivos para largos periodos de inactividad con el propósito de evitar daños y garantizar que estén en perfectas condiciones de producción al momento de imprimir nuevamente.
Roland inkjet printers were designed to accommodate short periods of downtime. Each printer performs automated maintenance when the machine is not in use. However, there are some situations that require extended periods of downtime, this is especially true in educational settings. It is important to properly prepare these devices for extended downtime to prevent damage and to ensure that your machine is in perfect production shape when you’re ready to start printing again.
Instructions for using an LEJ-640FT to print and cut.
Why do some of my prints on textiles look washed out and others don't?
HTM2 peels off in sections after laundering.
Wall and/or paint damage during removal of WFRV and/or WFRF.
Roland VersaWorks Dual Guide
Roland VersaWorks Guide
Guide to RVW settings when printing white on clear material.
SERVICE CALL xxxx
Can I use either of these cleaning cartridges interchangeably?
Spot color with transparency warning appears when trying to save a file to eps in Adobe Illustrator
This document provides the correct TU, HU and BU models for the various printer models where applicable.
FAQ for VersaWorks 6 - Includes supported devices, computer requirements and downloading/installing information.
Interested in upgrading to VersaWorks 6
Versaworks will not print jobs concurrently whenset up withmore than one machine.
Wall graphics is falling off after a few hours of application.
When outputting a design to your printer, the software needs to be able to translate commands to the device (such as how much ink to fire and when). These commands tell the machine how fast to feed the material, at what speed the print carriage travels, and what heat settings are needed for the print platen. Other variables include theproperties of thematerial being printed on, how the ink chemsitry reacts to it, how the different process colors of ink blend together to form other colors, and how long the print takes to dry. A Profile is a combination of all of these variables, among others.
Colors are not matching from one panel to the next when printing tiled images
When outputting the CMYK print file and Gloss print file separately, the CMYK print does not match the Gloss print in feed direction. Why?
Customer wants to change from 7 colorCMYKLcLmLk+ cleaning cartridgeto 8 colorCMYKLcLmLk + WH
When the machine reaches the end of printing a 4x8 Panel, it triggers a Y limit Now Processing Error.