Important Announcement
Temporary Service Notice: Drivers and Downloads — Our Download Center is undergoing system maintenance, but drivers, firmware, software, and manuals are still available for download.
Temporary Service Notice: Drivers and Downloads
We are currently performing system maintenance on our Download Center to ensure the continued security and reliability of our online services. During this time, drivers, firmware, software, and manuals are still available through a temporary download page.
To find what you need, open the Download Center and follow the link to the temporary download page.
If you can’t find what you need there, please enter your serial number below to open a support case. Our support team will be happy to help.
We anticipate full service will be restored by Monday, November 2, 2026. However, the maintenance period may be extended if additional work is required.
We apologize for any inconvenience and appreciate your patience and understanding.
Roland DGA Customer Support Team
Technical Support for
VersaStudio BN-20a 20" Eco-Solvent Inkjet Printer/Cutter
Featured Articles
New VersaSTUDIO BN-20A Instructional Videos Now Available
Search bn-20a Documents & Knowledge Base Articles
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Application & Workflow Guides ( 2 )
This is the Application Instructions for HeatSoft GLAM (ESM-HTGLM) and PTM2.
182.12 KB
This is the Application Instructions for HeatSoft PREMIUM (ESM-HTMP) and PTM2.
180.74 KB
Firmware Updates ( 1 )
Zipped file includes the BN-20 & BN-20A RFW file, exe and instructions. This F/W version 3.10 now supports the BN-20A model.
2.85 MB
Media Specification Sheet ( 22 )
This is the Specification Sheet for Clear Calendered Vinyl (ESM-CCVP).
220.76 KB
This is the Specification Sheet for Clear Static Cling (ESM-CSC).
219.73 KB
This is the Specification Sheet for Frosted Etched Glass media (ESM-ETCH).
271.34 KB
This is the Specifications Sheet for Glossy Backlit Film (ESM-GBF).
220.73 KB
This is the Specification Sheet for Glossy Calendered Vinyl PRO (ESM-GCPRO).
222.82 KB
This is the Specifications Sheet for Glossy Calendered Vinyl (ESM-GCVP).
221.73 KB
This is the Specifications Sheet for GuardLam Embossed Floor Overlaminate film (ESM-GLEF).
362.38 KB
This is the Specifications Sheet for GuardLam Glossy Floor Overlaminate film (ESM-GLGF).
362.15 KB
This is the Specifications Sheet for Holographic Prism Film (ESM-HOLO).
221.93 KB
This is the FAQ for HeatSoft GLAM Silver Sparkle heat transfer media (ESM-HTGLM).
270.64 KB
This is the Specifications Sheet for HeatSoft GLAM Silver Sparkle heat transfer media (ESM-HTGLM).
274.26 KB
This is the Specifications Sheet for HeatSoft PLUS (ESM-HTM3).
225.92 KB
This is the Specifications Sheet for HeatSoft PREMIUM heat transfer media (ESM-HTMP).
225.50 KB
This is the Specifications Sheet for HeatSoft SATIN heat transfer media (ESM-HTMS).
226.26 KB
This is the Specifications Sheet for Matte Calendered Vinyl (ESM-MCVP).
221.45 KB
This is the Specifications Sheet for RolyPoly Banner Film (ESM-RPBF).
221.18 KB
This is the Specifications Sheet for Solvent Glossy Paper (ESM-SGP3).
221.62 KB
This is the Specifications Sheet for Solvent Glossy Paper with Adhesive (ESM-SGPA).
221.25 KB
This is the Specifications Sheet for Solvent Satin Canvas (ESM-SSC2).
222.98 KB
This is the Specifications Sheet for WallFlair Removable Vinyl (ESM-WFRV).
223.08 KB
This is the Specifications Sheet for SoftSign Fabric Banner (RCM-SSFB).
222.91 KB
MSDS ( 17 )
This is the Safety Data Sheet for ESM-CCVP (Clear Calendered Vinyl).
213.82 KB
This is the Safety Data Sheet for Frosted Etched Glass media (ESM-ETCH).
221.85 KB
This is the Safety Data Sheet for Glossy Calendered Vinyl PRO (ESM-GCPRO).
222.19 KB
This is the Safety Data Sheet for Holographic Prism Film (ESM-HOLO).
221.78 KB
This is the Safety Data Sheet for HeatSoft GLAM (ESM-HTGLM).
222.24 KB
This is the Safety Data Sheet for HeatSoft PREMIUM heat transfer media (ESM-HTMP).
222.06 KB
This is the Safety Data Sheet for Matte Calendered Vinyl (ESM-MCVP).
215.50 KB
This is the Safety Data Sheet for RolyPoly Banner Film (ESM-RPBF).
187.94 KB
This is the Safety Data Sheet for Solvent Satin Canvas (ESM-SSC2).
273.46 KB
This is the Safety Data Sheet for WallFlair Removable Vinyl (ESM-WFRV).
213.72 KB
This is the Safety Data Sheet for White Static Cling (ESM-WSC).
214.01 KB
This is the Safety Data Sheet for SoftSign Fabric Banner (RCM-SSFB).
278.70 KB
This is the Safety Data Sheet for Glossy Photobase Paper (SCM-GPP2).
173.75 KB
Owner & User Manual ( 2 )
BN-20A Important Safety Information related to printer power cords, power rating, handling the printer and important facts about the ink cartridges,
4.77 MB
BN-20A Users Manual. The manual contains valuable information on key product features, menu items and how to operate the BN-20A
4.78 MB
Setup & Install Guides ( 2 )
This manual (in HTML format) will guide you through many important steps in setting up the printer for the first time.
36.27 KB
BN-20A Setup and Installation Manual in a HTML format.
42.60 KB
Training Videos ( 1 )
VersaSTUDIO BN-20A installation videos are now available on Roland TV page. This includes a series of nine videos to assist with the BN-20A printer set up, assembling the optional stand, installing the driver and BN-20(A) Utility Software
42.00 KB
Knowledge Base Articles ( 1 )
VersaSTUDIO BN-20A installation videos are now available on Roland TV page. This includes a series of videos to assist with the BN-20A printer set up, assembling the optional stand, installing the driver and BN-20(A) Utility Software