Term. The duration of this warranty is one year from date of delivery. Any replacement product or non-consumable parts installed during the warranty period are warrantied for the balance of the original warranty period. Your Printer is eligible for an additional one-year term of warranty coverage upon timely registration within 60 days of date of delivery and your exclusive use of Roland DG inks. Your Printer is eligible for service contracts at the end of the warranty term.
Eligibility. This warranty extends only to those Printers purchased and used within North America and South America (excluding Brazil) and which were initially purchased by You from Roland DGA or from a Roland DGA authorized dealer. This warranty does not cover Roland DG software, ink, media products, consumables, other non-hardware products, or non-Roland DG branded products or components that may be bundled with the Printer, all of which may have their own applicable warranties. This warranty does not extend to the Printer if the product label, logo, rating label or serial number has been tampered with or removed or if the Printer was sold "AS IS" or in "REFURBISHED" condition.
Warranty Relief. In the event that your Printer proves defective during the applicable warranty period, Roland DGA will correct any failure of the Printer to conform to specifications or any defect in material or workmanship, through one or more of the following options:
Repair; Replacement Parts. Roland DGA may repair your Printer by replacing any defective parts. Such replacement parts may be new or reconditioned to Roland DG standards. Any replaced parts become the property of Roland DGA.
Printer Exchange. Roland DGA may, at its sole discretion, elect to replace your Printer that is not able to be repaired in the field. Here, Roland DGA will replace the Printer with the same or a comparable Printer refurbished to the Roland DG standard of quality. (The replacement Printer will not include accessories, cables, documentation, or manuals.) Any replaced Printer becomes the property of Roland DGA. If requested by Roland DGA, You will prepare the defective Printer for return shipment by following the procedures provided by Roland DGA.
The repacked defective Printer will be picked up by a Roland DGA authorized dealer or servicer or a carrier designated by Roland DGA. If the defective Printer is not returned within seven (7) business days of receipt of the replacement Printer, You will be invoiced at the price of the replacement Printer. If the replaced Printer is returned damaged because You did not properly follow the procedures provided by Roland DGA You will be billed for the damage.
Printer Refund. Roland DGA may, at its sole discretion, elect to return and refund a defective Printer. Under these rare circumstances, you may be required to sign an agreement that outlines the precise terms of the return and refund. If requested by Roland DGA, You will prepare the defective Printer for return shipment by following the procedures provided by Roland DGA. The repacked defective Printer will be picked up by a Roland DGA authorized dealer or servicer or a carrier designated by Roland DGA.
General Exclusions. Defects related to any of the following items are expressly excluded from warranty coverage:
- Improper or inadequate maintenance or calibration
- Third-party applications, software, interfacing, parts, components, accessories, consumables, supplies, or peripheral devices not provided or supported by Roland DG
- Operation for unintended purposes or outside the product's specifications
- Operation outside of Roland DG's site specifications or improper site preparation or maintenance
- Unauthorized modification or misuse
- Service related to routine maintenance, or the replacement of any part designated by Roland DG in published documentation as a "consumable part," which is the end-user's responsibility
- Neglect, lack of use, or improper storage when not in use for extended periods
- Failure to perform periodic maintenance as specified in the user documentation
- Operation beyond the usage parameters or duty cycle ratings stated in the product's user documentation
- Damage to returned products that were shipped in packaging that does not conform to the return instructions, or is otherwise mishandled by You or the common carrier prior to its return
- Defects that are merely cosmetic in nature
- Service performed by anyone other than a Roland DGA Authorized Technician
- Acts of God or other events or conditions outside Roland DGA's control, including disasters such as fire, flood, lightning, improper electrical currents, etc.
- All other defects, failures or damage not considered manufacturing defects
Specific Exclusions. The following items are expressly excluded from warranty coverage:
- DEFECTS IN THE PRINTER'S PRINTHEADS - WHICH ARE SUBJECT TO A SEPARATE WARRANTY DESCRIBED BELOW.
- Defects in the Printer related, in any way, to the use of any non-Roland DG inks, ink cartridges or bulk ink system.
- Defects related to non-Roland DG authorized media or improper loading of media.
Other Expenses. For any services provided for the Printer which are not covered by warranty, or if a claimed defect cannot be identified or replicated during warranty service, You will be billed on a time and materials basis.
Disclaimer of Warranties. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. ROLAND DGA DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ROLAND DGA DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, ROLAND DGA LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT ROLAND DGA'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.
Remedies. Roland DGA's liability with respect to Printers proved to its satisfaction to be defective within the applicable warranty period shall be limited to repair or replacement as provided herein, or, in extraordinary cases, at Roland DGA's sole discretion, the return of the Printer with full refund of the purchase price. These repair, replace, or refund remedies are your exclusive remedies for a material breach of this Limited Warranty.
Limitations of Liability. Neither Roland DGA nor its affiliates shall be liable for any loss, inconvenience, or damage, including special, incidental or consequential damages, including, lost profits, cost of substitute equipment, lost consumables, loss of data, privacy or confidentiality, downtime, claims of third parties, including customers, or injury to property resulting from the use or inability to use the Printer, whether resulting from breach of warranty, breach of contract, negligence, strict tort or any other legal theory.
Time Limits. No claims shall be asserted against Roland DGA or its affiliates, unless the failure or defect giving rise to the claim is sustained prior to the expiration of the warranty period specified herein. If you discover within the applicable warranty period a failure of the Printer to conform to specifications or a defect in material or workmanship, You must promptly notify Roland DGA in writing. In no event shall such notification be received by Roland DGA later than FOURTEEN DAYS from the expiration of the warranty term. Any suit, action or claim asserted in any legal proceeding related in any way to the Printer or this Limited Warranty must be commenced and filed within THREE MONTHS from the expiration of the warranty term.
Applicability of Limitations. These limitations apply whether damages are sought, or a claim made, under this warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. These limitations cannot be waived or amended by any person. These limitations of liability and remedies will be effective even if Roland DGA or an authorized representative of Roland DGA has been advised by You of the possibility of any such damages. These limitations of liability and remedies, however, will not apply to claims for personal injury.
No Modifications. This Limited Warranty is the complete and exclusive understanding between the parties regarding the Printer and its warranty. No Roland DGA representative, dealer, servicer or other person is authorized to make any representations or statements, which are inconsistent with this Limited Warranty or the Printer's specifications. Any such representations or statements are void. This Limited Warranty shall not be enlarged, extended or affected by, and no obligation or liability shall arise or grow out of, Roland DGA providing, directly or indirectly, output samples (pre-sale print samples, etc.), any technical advice, any assistance on specialty applications or workflows, or other information and/or service to You in connection with the Printer.
Your Rights. This Limited Warranty gives You specific legal rights, and You may also have other rights which vary from jurisdiction to jurisdiction. You are advised to consult applicable laws in your jurisdiction for a full determination of your rights.
Applicable Laws. To the extent that this Limited Warranty is inconsistent with local law, this Limited Warranty shall be deemed modified to be consistent with such local law. THE WARRANTY TERMS CONTAINED IN THIS LIMITED WARRANTY, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS, IF ANY, APPLICABLE TO THE SALE OF THE PRINTER TO YOU. SOME LOCALTIES, STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED IN THE DISCLAIMER OF WARRANTIES SECTION MAY NOT APPLY TO YOU.
Allocation of Risks. This Limited Warranty allocates the risks of product failure between Roland DGA and You. This allocation is recognized by both parties and is reflected in the price of the Printer. You, as the purchaser of the Printer, acknowledge that You have read this Limited Warranty, understand it, and are bound by its terms.
Governing Law. You and Roland DGA agree that this Limited Warranty shall be deemed to have been made and accepted in the State of California, U.S.A., and California law, excluding conflict of laws principles and the Convention on Contracts for the International Sale of Goods, governs all claims arising out of or relating to: (i) any aspect of the relationship between us; (ii) this Limited Warranty; or (iii) the Printer, its price, the purchase transaction; (iv) the service of the Printer by Roland DGA or its affiliates; (v) or anything else relating to the Printer except that the U.S. Federal Arbitration Act governs arbitration as far as your country's laws permit. Subject to the Dispute Resolution/Binding Arbitration/Class Action Waiver below, you and Roland DGA agree that any claim asserted in any legal proceeding shall be commenced and maintained exclusively in any state or federal court located in Orange County, California, having subject matter jurisdiction. You and Roland DGA consent to the exclusive jurisdiction of such courts.
Arbitration. YOU AND ROLAND DGA AGREE THAT ALL CLAIMS, DISPUTES, OR ACTIONS BETWEEN US ARISING FROM OR RELATING TO THE PRINTER AND/OR THIS LIMITED WARRANTY WILL BE ARBITRATED, BEFORE A SINGLE ARBITRATOR TO BE CONDUCTED IN ORANGE COUNTY, CALIFORNIA, IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION, AND JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF.
Exclusions from Arbitration. The arbitration requirements above do not apply to claims of infringement or other misuse of intellectual property rights, including seeking injunctive relief.
Class Action Waiver: TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. ROLAND DGA AND YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED AS A CLASS ACTION, A PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.
Obtaining Service. If you experience problems with your Printer during the applicable warranty period, contact Roland DGA's Service Department by telephone at (866) 296-4025 or email at Service@rolanddga.com.
When contacting Roland DGA's Service Department, please be prepared to provide the service technician with the model and serial number of your product, the name and address of the dealer from whom you purchased the product, and the date of purchase. You may also be required to provide proof of purchase to obtain warranty service.
Warranty Service Options. Roland DGA will provide warranty service of your Printer through one or more of the following options:
Technical Support. Roland DGA is available to assist You during the warranty period with technical support assistance through online chat, email, or telephone. If Roland DGA determines that your problem cannot be resolved with chat, email or telephone assistance, Roland DGA will initiate other applicable service options described herein.
On-Site Service. If Roland DGA determines that the repair of your Printer is eligible for On-Site Service and you are within Roland DGA's on-site service territory, a Roland DGA Authorized Servicer will be contacted to make the repair at your facility. If you are outside Roland DGA's on-site service territory, warranty services will be performed at your facility only upon prior agreement; you may be required to pay travel expenses and other applicable expenses for such services. Roland DGA may also elect to ship repair parts to your location which are to be used solely by the on-site servicer dispatched by Roland DGA. Roland DGA's shipment of repair parts does not imply that replacement is required. Once service is complete, You will return any unused repair parts to Roland DGA. Roland DGA will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the returned repair parts are followed.
In order to obtain on-site service, you will be required to provide: access to the product; electricity and internet access; a safe and hygienic working environment; an environment that is free from violence, discrimination and harassment; and have an adult present at all times while a servicing technician is on-site.
On-Site Services will be provided during 8:00 a.m. to 5:00 p.m. local time, Monday through Friday, but may vary with local business practices. On-site service provided outside these hours is not covered; but if available, will be billed at prevailing labor rates and trip charges based on time of day, day of week and geographic zone.
Right to Change Service. Roland DGA reserves the right to change the method by which Roland DGA may provide warranty service to You, and your Roland DG Product's eligibility to receive a particular method of service. Service will be limited to the options available in the territory or country where service is requested. Service options, parts availability and response times may vary according to territory or country. You may be responsible for shipping and handling charges if the Roland DG Product cannot be serviced in the territory or country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Roland DGA may repair or replace Roland DG Products and parts with comparable Roland DG Products and parts that comply with local standards.
IU-1000F Printhead Warranty and Replacement Program
Your Printer's printheads are considered to be a "consumable" with a warranty separate from the Printer's warranty. Your Printer is eligible for Roland's IU-1000F Printhead Replacement Program.
60 Day Warranty. Roland DGA warrants that your Printer's original printheads, under normal use and operation, conform in all material respects to Roland DG's published specifications, and are free from defects in materials or workmanship, subject to the conditions of warranty listed herein. The duration of this printhead warranty is SIXTY (60) days from the Printer's date of delivery. In the event that any of your printheads prove defective during the applicable warranty period, Roland DGA will repair or replace the defective printhead.
Printhead Replacement Program. In addition to the 60-day warranty described above, Your Printer is eligible for Roland's IU-1000F Printhead Replacement Program ("Printhead Program"). Under the Printhead Program, Roland DGA will replace up to a maximum of FOUR (4) defective printheads per year during the first year warranty term, and up to FOUR (4) defective printheads during any applicable second year warranty term that you obtained through timely registration of your Printer. In order to qualify for the Printhead Program, you must:
- Complete, sign and return the Printhead Program Agreement ("Agreement") to Roland within SIXTY (60) days from the Printer's date of delivery.
- Register your Printer with Roland within SIXTY (60) days from the Printer's date of delivery.
- Only use Roland DG inks in your Printer during the Term of the Agreement.
- Comply with all maintenance requirements described in the Agreement ("Maintenance Requirements").
- Upon request from Roland DGA, provide proof of your exclusive use of Roland DG inks and compliance with the Maintenance Requirements.
- Comply with all terms and conditions described in the Agreement.
Please consult with your Roland DGA dealer or Roland DGA representative for more information on how to sign up for this Printhead Program.