Soporte Técnico Para
TrueVIS VG2-640 64" Eco-Solvent Printer/Cutter
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Application Resources ( 2 )
The CoPeck utility version 7.7.0 can be used to pull a report from a Roland printer and then be emailed to a dealership or service center for diagnostic purposes.
7.79 MB
Copeck Utility – Instructions about using the CoPeck tool. Includes the list of Roland Printer models.
385.60 KB
Firmware Updates ( 2 )
VG2-540 & VG2-640 Firmware Update Version 2.10. The zip file also includes updater application, firmware file and instructions on installation.
6.63 MB
VG2-640 & VG2-540 Firmware Version 2.00. The zip file also includes updater application, firmware file and instructions on installation.
5.86 MB
Maintenance & Calibration Guides ( 5 )
This guide provides instructions on how to replace the contour cutter blade, proper blade settings and blade depths.
TrueVIS Models: VG2-540, VG2-640, VG-540A, VG-640A, SG-300 SG-540.
662.01 KB
The TrueVIS Maintenance document shows you how to replace the media sheet cutter blade.
For Models: VG2-640, VG2-540, VG-640A, VG540A, SG-300 SG-540.
451.41 KB
This Maintenance Guide will instruct you on how to replace the wiper blade and the tray pad on he VG2-540 VG2-640.
539.21 KB
VG2-640 VG2-540 Maintence Guide Spanish
Guia de manteninmiento regular
6.01 MB
Media Application Guide ( 3 )
HTM3 and PTM2 Application Instructions - Spanish
606.23 KB
HeatSoft SATIN ESM-HTMS and PTM2 Transfer Mask Application Instructions
265.26 KB
Media Specification Sheet ( 5 )
Especificaciones del Material de Termotransferencia de Poliuretano HeatSoft SATIN ESM-HTMS
401.51 KB
Technical Data Sheet and Best Practices for Lintec P-286ZS High Gloss Silver Vinyl
222.56 KB
Specification Sheet for PGM-PTM2 HeatSoft Polyester Transfer Mask - Spanish
147.59 KB
MSDS ( 12 )
This is the Safety Data Sheet for Roland DGA GuardLam Embossed Floor Overlaminate Film.
362.01 KB
This is the Safety Data Sheet for Roland DGA GuardLam Glossy Floor Overlaminate Film.
361.83 KB
Safety Data Sheet for ESM-HTMS: HeatSoft SATIN heat transfer material
140.72 KB
Safety Data Sheet for Lintec P-286ZS High Gloss Silver Vinyl
124.65 KB
Material Safety Data Sheet for PGM-PTM2 HeatSoft Polyester Transfer Mask
140.07 KB
GREENGUARD Gold Certification for TrueVIS TR2 inks
211.02 KB
Owner & User Manual ( 5 )
TUC-4 Automatic Media Take-up Users Manual. This TUC-4 Users Manual contains the full installation and operation instructions.
4.91 MB
VG2-640 VG2-540 Users Manual in Spanish
Manual Del Usuario
10.76 MB
Setup & Install Guides ( 7 )
This guide PDF offers helpful tips for achieving optimal cut quality and describes the blades that are available by Roland and lists which blade to choose based by application.
302.70 KB
Este documento explica los principios básicos de la cuchilla de corte, y ofrece sugerencias para solucionar problemas con el corte.
283.22 KB
Setup instructions on the DU2-64 DU-54 axiliary drying.heater unit.
4.71 MB
Most Roland devices are supplied with a one year standard manufacturers warranty, but by registering your device within 60 days of purchase, your product could qualify for an extended warranty of up to 3 years.
78.27 KB
This document lists all the part numbers for VG2 series accessories.
574.74 KB
VG2-640 VG2-540 Set up guide in Spanish.
Guia de configuratcion
6.36 MB
Software Guides ( 2 )
General Web guide for VersaWorks 6.0.
Note: For VG2-540 VG2-640 Versaworks is support with version 6.2.0 and higher.
41.27 KB
Software Updates ( 3 )
This document includes links to VersaWorks Support Pages, the VersaWorks 6 Upgrade page. Also, included are links to troubleshooting documents, software system requirements and the compatibility list.
137.32 KB
Use this updater if you are running VersaWorks version 6.0 or later . After applying this update, you can update to the latest version either Online or by applying the latest offline updater.
46.99 KB
Training Videos ( 5 )
In these step-by-step help videos, we'll show you some of the most important features, panels, tools, settings, and preferences in the latest VersaWorks 6 RIP software from Roland DGA.
24 videos in this series.
45.22 KB
In this presentation, Roland DGA Product Managers will walk you through the process of creating profitable customized apparel and accessories using Rolands advanced TrueVIS technology.
50.10 KB
- Learn how to prepare optimized graphics files
- Be able to make informed decisions about print media
- Learn to configure RIP software settings for maximum print quality
- Understand how color profiling affects the printing process
42.53 KB
Follow this link to the Roland Academy Webinars On-Demand webpage. Then filter through the videos to find a training session that suits your needs.
57.36 KB
This training video will guide you on how to properly maintain the TrueVIS VG2 printer. You also have the option to launch cleanings using a smartphone or tablet. Go to the APP store and search on Roland DG Mobile Panel 2.
48.30 KB
Troubleshooting Guides ( 12 )
This troubleshooting document will cover the aspects of a crop mark not found.
1.73 MB
The troubleshooting guide will review all aspects of this symptom.
3.71 MB
This document will go over all aspects when encountering a corrupt file.
1.95 MB
This troubleshooting document will describe the possible causes for horizontal banding
3.65 MB
How to VerifyReset the TCPIP Connection. For all nework based printers.
2.02 MB
This troubleshooting document will help guide you through the symptom of missing a cut line in VersaWorks.
2.98 MB
This troubleshooting guide will help when you encounter print cut alignment issues when using the crop mark function.
3.64 MB
This troubleshooting guide will review different aspects of color variations.
2.58 MB
The troubleshooting guide will describe the reasons for having a sheet set up error on a Roland printer.
1.53 MB
This troubleshooting guide will help when you encounter print cut alignment issues. Not using the cropmark feature.
3.40 MB
This document offers suggestions on how to troubleshoot Service Call Error 0400
1.32 MB
Knowledge Base Articles ( 25 )
Chart of color products (EcoSol/UV/Sublimation) that includes the various configurations, ink types and part numbers for ink. This article has been optimized for Mobile viewing.
Is there a way to stop a headwash?
Motor Error 0010
Motor Error 0040
Motor Error 0040
Motor Error 0080
Las impresoras de inyección de tinta Roland han sido diseñadas para permanecer inactivas solo durante breves periodos de tiempo. Cuando no está siendo usada, cada impresora lleva a cabo un mantenimiento automático. Sin embargo, hay algunas situaciones que requieren periodos prolongados de inactividad, especialmente en entornos educativos. Es importante preparar correctamente estos dispositivos para largos periodos de inactividad con el propósito de evitar daños y garantizar que estén en perfectas condiciones de producción al momento de imprimir nuevamente.
Roland inkjet printers were designed to accommodate short periods of downtime. Each printer performs automated maintenance when the machine is not in use. However, there are some situations that require extended periods of downtime, this is especially true in educational settings. It is important to properly prepare these devices for extended downtime to prevent damage and to ensure that your machine is in perfect production shape when you’re ready to start printing again.
Manage your print output with the latest edition of the world’s most popular RIP software.
The printer halted and displayed motor error
This document provides the correct TU, HU and BU models for the various printer models where applicable.
The printer display is showing a temperature toohigh warning
The printer display is showing a temperature too low warning
The VG,VG2& SGSeries control panel display alerts the operator if one of the 3 covers are open while power is on. Close Cover alert.
Explanation of the Tension Mode on the TU4 Take Up Assembly. This article describes the "slacking" method of media stabilization.
The ink is not drying very well even with higher heater temperatures
VersaWorks 6 Guide
Interested in upgrading to VersaWorks 6
FAQ information about VersaWorks, VersaWorks Dual and VersaWorks 6
What is the input voltage range for the VG series printer?
What is the input voltage range for the VG series printer?
VG/VG2 or SGSeries printer shows a 0400 XXXX error code on the control panel display
I would like more information about maintaining the TrueVIS VG2 printers and what consumables need replacing.
When I purchase a VG2-540 or VG2-640 will the inks be included in the box?