Roland DGA and COVID-19
How is Roland DGA operating during the COVID-19 crisis?
How is Roland DGA providing customer support during this time?
Has the availability of any products been impacted by supply chain shortages?
Due to the global nature of modern supply chains, COVID-19 has had minor effects on a select few product components. However, the impact to current inventory has been limited. Roland DGA and our parent company, Roland DG, continue to monitor the situation closely and respond accordingly, in order to eliminate or minimize any negative impact on customers.
Will new order shipments and installations be delayed at all?
Order placements and shipments of Roland products continue to be processed regularly through Roland resellers and the Roland DGA online store, with no current expected delays due to COVID-19. Should any product availability be limited due to other factors, or to COVID-19 at any point, such situations will be communicated prior to order processing. Products requiring special installation or in remote locations may be delayed due to travel restrictions or safety concerns, in which cases, expectations will be shared with customers ahead of time.
How do I maintain my Roland product during non-operation?
For customers experiencing extended periods of machine downtime, it is recommended to follow manufacturer’s guidelines in order to maintain optimum condition of your device. For Roland inkjet printers, please follow maintenance procedures found here or in your owner’s manual. For Roland and DGSHAPE dental mills, please follow cleaning and maintenance guidelines shown here or in your owner’s manual.
Do you have any special programs or promotions for customers being impacted by the crisis?
In order to support our customers during this challenging time, Roland DGA has extended the warranty coverage for all Roland DGA sold products with an active warranty as of April 2, 2020, by an additional 3-months of coverage. This includes products with warranties nearing expiration as well as recently purchased devices at that time, and is effective with no action required by the customer.
Additionally, Roland DGA dealers participate in special sales programs and are encouraged to offer opportunities for savings and support to customers and prospects, along with their own dealership programs. For a current list of general promotions available on Roland products, visit promos page, here.