FAQs
FAQs
Roland DGA and COVID-19
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Roland DGA staff based in our US and Canadian offices are currently working remotely, in accordance with public health and government agency orders and guidelines. Our employees continue to perform vital business functions from their individual locations, utilizing the technology infrastructure we have in place for such occasions. Roland DGA’s distribution center remains in operation at a separate location, and therefore, orders of Roland products continue to ship. To read our full statement and see any updates as they occur, please visit our COVID-19 update page, here.
Roland DGA’s remote customer support lines remain in full operation – including technical support through phone, chat, email and self-help, via our Request Support page, here. On-site customer services are performed primarily by Roland authorized partners and remain operational, however, delays in response times may occur with some geographic locations and products. In such circumstances, Roland DGA is committed to supporting customers and partners via alternative means, without putting the safety of our employees at risk.

Due to the global nature of modern supply chains, COVID-19 has had minor effects on a select few product components. However, the impact to current inventory has been limited. Roland DGA and our parent company, Roland DG, continue to monitor the situation closely and respond accordingly, in order to eliminate or minimize any negative impact on customers.

Order placements and shipments of Roland products continue to be processed regularly through Roland resellers and the Roland DGA online store, with no current expected delays due to COVID-19. Should any product availability be limited due to other factors, or to COVID-19 at any point, such situations will be communicated prior to order processing. Products requiring special installation or in remote locations may be delayed due to travel restrictions or safety concerns, in which cases, expectations will be shared with customers ahead of time.

For customers experiencing extended periods of machine downtime, it is recommended to follow manufacturer’s guidelines in order to maintain optimum condition of your device. For Roland inkjet printers, please follow maintenance procedures found here or in your owner’s manual. For Roland and DGSHAPE dental mills, please follow cleaning and maintenance guidelines shown here or in your owner’s manual.

In order to support our customers during this challenging time, Roland DGA has extended the warranty coverage for all Roland DGA sold products with an active warranty as of April 2, 2020, by an additional 3-months of coverage. This includes products with warranties nearing expiration as well as recently purchased devices at that time, and is effective with no action required by the customer.

Additionally, Roland DGA dealers participate in special sales programs and are encouraged to offer opportunities for savings and support to customers and prospects, along with their own dealership programs. For a current list of general promotions available on Roland products, visit promos page, here.