March 20, 2020 Update
In the spirit of continuing to provide clear and current communications, this brief update is to clarify any concerns or questions that may exist in light of recent news. In short, Roland DGA business and employees continue to operate remotely, and Roland DGA products continue to ship.
As you likely saw or heard by now, last night California governor, Gavin Newsom, issued a state-wide “stay at home” order for all California residents. This includes restrictions to the workplace, with the exception of those deemed as essential services.
Roland DGA is complying with this order and thus our employees continue to operate remotely as they have been since a similar Orange County order earlier this week. However, our offsite third-party distribution center is classified under the essential services exception and therefore continues to operate. Thus, Roland DGA products continue to ship.
You can find our earlier update and details below.
While many Roland customers continue to operate somewhat normally, the concern for temporary shutdowns of offices and printers does exist during this uncertain time, and thus we thought it helpful to share this set of instructions for maintaining Roland printers during downtime.
Inkjet Downtime Reference Guide
We wish the best to you, your family and your business during this time.
President and CEO
March 17, 2020 Update
Please be advised, that pursuant to California Health and Safety Code and Orange County Health Office orders, effective immediately and through March 31, 2020, the Roland DGA staff based in our office in Irvine, California will be working remotely. As Roland DGA is committed to the health and safety of our employees, we continue to follow public health and government agency orders and guidelines during the COVID-19 crisis.
In spite of our office closure, Roland DGA employees will continue to perform vital business functions from individual locations, to the extent possible, and utilizing the technology infrastructure we have in place for such occasions. Roland DGA’s distribution center remains in operation at a separate location, and therefore, orders of Roland products will continue to ship at this time.
Thank you for your understanding as we all work through this difficult situation together.
Further, as a reminder and update to earlier statements, Roland DGA and its employees remain committed to following CDC and government agency orders and guidelines to limit the spread of contagions. We have also advised our resellers and partners to take every precaution necessary to protect the safety of their employees and customers.
We understand that this situation may potentially impact customers who normally rely on Roland staff traveling to their location. Depending on the circumstances surrounding any given geographic territory, Roland product, or employee/partner supporting a product, it’s possible that customers may experience delays in response times. However, Roland DGA is committed to doing our best to support customers and partners via whatever alternative means possible, without putting the safety of our employees at risk.
Finally, due to the global nature of modern supply chains, COVID-19 has had minor effects on a select few product components. However, the impact to current inventory has been limited. Roland DGA and our parent company, Roland DG, continue to monitor the situation closely and respond accordingly, in order to eliminate or minimize any negative impact on customers.
Roland DGA will face this challenge head-on, in support of our customers, our partners, employees, families and communities. Together, we will get through this. As with before, should anything in this rapidly evolving situation change, we will communicate as quickly as possible.
President and CEO