Business System Analyst

We are looking for a Business Systems Analyst, ERP who is passionate about driving smart, scalable solutions. This role partners closely with the business to support and enhance Microsoft Dynamics 365, including Finance and Operations and Customer Engagement, improve processes, and deliver meaningful impact.
We are seeking someone who is proactive and solutions focused, with the ability to take initiative, identify opportunities, add value, and drive system and process improvements across the organization. If you are interested in this opportunity, please submit your resume to resumes@rolanddga.com.

POSITION PURPOSE
Provides application-level support for end users across core back-office business application systems, with a primary focus on Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). Improves business processes and supports critical business strategies by managing the analysis, design, implementation, and ongoing support of the ERP platform and related back-office systems, integrations, and processes.
This role partners closely with business stakeholders and IT leadership to ensure that Dynamics 365 solutions align with operational needs, comply with internal controls (including J SOX), and support enterprise scalability. The Business Systems Analyst (BSA) plays a key role in translating business requirements into functional and technical specifications, coordinating delivery across internal teams, implementation partners, and vendors.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Develops a strong understanding of business processes and proactively identifies opportunities for process improvement through system enhancements or technology solutions, with an emphasis on efficiency, cost reduction, and improved customer and user experience.
• Primary responsibilities are focused on the Roland DGA back-office systems, including Microsoft Dynamics 365 Finance & Operations and related ERP initiatives. While not primarily responsible for front-office or CRM-only initiatives, the role may support cross-functional projects where systems and data overlap with Dynamics 365 CE.
• Works collaboratively with internal teams, external consultants, and vendors to deliver solutions that meet defined business objectives and quality standards.
• Engages closely with business users throughout the full project lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support, to ensure projects are delivered on time and within budget.
• Partners closely with the Director of Information Services to maintain alignment with IT strategy and enterprise architecture as it relates to ERP, integrations, data, and back-office platforms.
• Maintains ongoing communication with business stakeholders and third party vendors to track progress, manage expectations, and ensure contractual and delivery commitments are met.
• Provides system analysis and advisory services by understanding existing Dynamics 365 configurations, integrations, and capabilities. Stays informed of Microsoft updates, releases, and best practices, and recommends improvements to increase system stability, usability, and business value.
• Plays a significant role in ERP-related initiatives, including system enhancements, integrations, optimization efforts, and future platform expansions within the Dynamics 365 ecosystem.
• Ensures that system changes, projects, and processes align with internal governance standards, including documentation, project controls, and J SOX compliance requirements.
• Performs additional duties as required; the above reflects the general scope of responsibilities and is not intended to be an exhaustive list.

PERFORMANCE MEASUREMENTS
• Development of accurate and timely project plans aligned to documented requirements
• Delivery metrics for projects, including on time completion and variance tracking
• Service request metrics, including response time and backlog management
• Peer and stakeholder feedback reflected during annual performance reviews

QUALIFICATIONS

EDUCATION/CERTIFICATION:
• Bachelor’s degree in Information Systems, Business, or a related field, and/or equivalent industry certifications

REQUIRED KNOWLEDGE:
• Strong, hands on knowledge of application and project management life cycles, methodologies, and best practices
• Demonstrated experience supporting and enhancing Microsoft Dynamics 365 Finance & Operations and/or Dynamics365CustomerEngagement
• Experience working with ERP integrations, reporting, and data flows within a Microsoft ecosystem
• Familiarity with supporting technologies such as SQL Server, EDI platforms, document automation, or third party integrations is a plus, and Dynamics GP are a plus.
• Previous experience with Dynamics 365 and Dynamics CRM (CE) are highly preferred.

EXPERIENCE REQUIRED:
• Minimum of 5 years of progressive experience in business systems analysis, functional design, and enterprise application support.
• Proven experience leading or supporting ERP initiatives, including business case development, requirements analysis, implementation, and post go live support.
• Strong understanding of requirements gathering system design, testing, and deployment practices.
• Demonstrated success managing moderately complex system integrations or ERP-related projects involving both internal teams and external partners.

SKILLS/ABILITIES:
• Strong leadership and stakeholder management skills
• Ability to build effective working relationships with business users, IT teams, consultants, and vendors
• Solid technical understanding of enterprise application platforms and integrations
• Proven ability to manage multiple initiatives simultaneously and meet deadlines
• Excellent written and verbal communication skills, including facilitation of meetings and workshops
• Strong analytical, problem solving, and decision making skills
• Ability to work independently while collaborating effectively within a team environment

SALARY RANGE: $105,000 - $125,000

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally.  

WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.

MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
Able to perform very simple algebra.

LANGUAGE ABILITY: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.  
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
Ability to conduct training, communicate at panel discussions and to make professional presentations.

INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system.  

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.