FAQ | Roland

FAQ

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The Value Up program allows current TrueVIS VG-540/640 printer/cutter owners to upgrade to the newest TrueVIS TR2 Ink formulation and add many of the new generation VG2 production features to their existing model though a firmware update.

Roland wanted to make this option available to users looking to stay up to date with the latest TrueVIS technology, including compatibility with new TR2 inks.

When using a VG series printer with TR2 inks, the output is now covered under manufacturer warranties from Avery Dennison (ICS) and 3M (MCS). TR2 inks also offer all the outstanding image quality and wide color gamut of original TR (TrueVIS INK) with added dot pattern color enhancement. Additionally, the firmware upgrade allows VG users to utilize many of the updated features built into the VG2 and Roland Versa Works 6.

TR2 Ink cost is the same cost per ml as TR (TrueVIS INK). Although running cost will be lower overall due to optimized cleaning cycles when using new TR2.

No, if you want to continue using TR (TrueVIS INK) and not change to TR2, we will continue to support your ink choice.

No, the Value Up Program can be completed by the end user without dealer technicians being involved.

Automated cycles will be shortened and happen less often. Manual maintenance prompt will change from once a week to once every two weeks. You can continue manual cleaning once a week if that is your current schedule.

STEP 1: Gather the items required for the upgrade Ink, Cleaning Pouch, Cleaning Liquid, Manual Maintenance Kit

STEP 2: Register user product or validate existing registration

STEP 3: Proceed to the download page for Firmware update and VW 6.3.2

STEP 4: Perform a printing test and check the condition of print heads

STEP 5: Install the firmware update and replace the ink

STEP 6: Install the update of VersaWorks 6.3.2

When converting to TR2 from TR (TrueVIS INK), you will have to change over all the inks at the same time. You may want to buy single TR inks that typically have a higher usage rate than others in your day-to-day business. See infographic below for details and suggestions on how to minimize ink loss.

Ink Levels

The infographic above illustrates typical ink usage where Magenta tends to run out the quickest— to maximize economy, you may want to consider purchasing a TR Magenta Ink cartridge to support your TR (TrueVIS INK) use until the entire set is empty or close to empty.

Should any issues occur during the upgrade, you can contact your authorized Roland dealer, or Roland DGA technical support, here. Please note, standard warranty terms and conditions will apply, and machines out of warranty may incur additional service costs.

*Please note, TrueVIS printers not currently under warranty may incur costs associated with onsite support.

No, you will need to download updated profiles from the Roland Profile Center for the VG with TR2 inks.

Both TR2 and TR (TrueVIS INK) provide outstanding image quality and color gamut. This color quality is slightly different when comparing the two inks, due to enhanced dot patterns when using TR2 inks that provide improved image quality. This may also slow down print speeds in some modes by about 10%.

All job settings will not be saved when updating Roland Versa Works 6. Because the ink set is completely different, VersaWorks will accept the firmware upgraded printer as a fresh install.

The Value Up Kit contains all the items you need for transitioning your VG2 to TR2 Ink set-up. It will be available to purchase through your local authorized dealer. There will be a specific part# that reflects the ink set you are using. The kit will reflect a 25% discount from MSRP if ordered on or before December 31st 2019 and includes TR2 Ink, TR2 cleaning pouch, and a manual cleaning kit.

Product Product Number Description
TrueVIS TR2 Ink TR2-CY  
TR2-MG  
TR2-YE  
TR2-BK  
TR2-LC  
TR2-LM  
TR2-WH  
Cleaning Pouch TR2-CL Cleaning ink Pouch 500cc
CLEANING KIT
(TR2-CL) SV 100ML
6000004662 Cleaning bottle for manual cleaning and cleaning sticks

No, the Value Up Program is only available to switch out like-for-like ink sets.