VersaStudio BT-12 Direct-to-Garment Printer

Title

How does the BT-12 detect the height of the material?

Summary

Unable to start the print job. Alert message Adjust height, press Start to restart or Tray to reset garment

Details

Symptom
Unable to start the print job. Alert message “Adjust height, press Start to restart or Tray to reset garment”.

Cause
This is due to an issue with the material height due to the optical sensors.

Solution

The center of the cassette tray has an optical sensor for detecting the height of the material and uneveness of the surface.

Remove the cassette and reset the material making sure it lays flat before installing the cassette back into the BT-12 printer.

Press and hold the down arrow button for “Adjust Height” on the control panel. Meanwhile look in the area of the inserted cassette tray.

The optical sensor emits a red beam across the width. Press the down arrow until you can the beam across the width of the tray,

then release the down arrow button. Press start.

Modified

April 08, 2020