Knowledge Base Article
Rolandprintstudio
Title
Key Not Valid Error Message
Summary
Unable to register thesoftware on www.rolandprintstudio.com. The error message "Key not valid" appears.
Details
Symptom
Unable to register the software on www.rolandprintstudio.com. The error message "Key not valid" appears.
Cause
The dongle and access number may be mismatched.
Solution
Contact Roland tech support and send them a picture of your dongle and access number. The access number is located on the small pamphlet located in the software box. The dongle number is located on the dongle itself.
Unable to register the software on www.rolandprintstudio.com. The error message "Key not valid" appears.
Cause
The dongle and access number may be mismatched.
Solution
Contact Roland tech support and send them a picture of your dongle and access number. The access number is located on the small pamphlet located in the software box. The dongle number is located on the dongle itself.
Modified
May 11, 2020