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Knowledge Base Article

TrueVIS SG-540 54" Printer/Cutter

Title
Scan Motor Error 0020 0020
Symptom
​The printer halted and displayed motor error
Cause
​One of the 3 covers might not be 100% closed during printing.
Solution
​Check to make sure the maintenance covers (right and left side) and the front cover is fully closed. Any intermittent contact could cause this motor error.
Applies To
SG-300, SG-540, VG2-540, VG2-640, VG-540, VG-640
Modified
April 23, 2019