Knowledge Base Article
CAMM-1 GX-24 24" Vinyl Cutter
Title
GX-24 No Communication from PC to cutter
Summary
I'm unable to communicate to the GX-24
Details
Symptom
I'm unable to communicate to the GX-24
Cause
It might be a bad USB connection, defective USB cable, or damaged USB connector at the GX-24. GX-24 drivers could require an update.
Solution
1. Check the USB cable and the connections at the PC and GX-24.
I'm unable to communicate to the GX-24
Cause
It might be a bad USB connection, defective USB cable, or damaged USB connector at the GX-24. GX-24 drivers could require an update.
Solution
1. Check the USB cable and the connections at the PC and GX-24.
2. Install a different USB cable to verify
3. Check for any damage to the USB connector at the GX-24
4. Update the GX-24 driver. GX-24 support page
Modified
April 27, 2020