Roland Products End of Life Policy

Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Roland DG Corporation recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact the Roland products in their daily business operations. With that in mind, we have set out below Roland's end-of-life policy to help Roland owners better manage their end-of-life transition and to understand the role that Roland can play in helping to migrate to alternative Roland platforms and technology.

The End of Life Policy only applies to End of Support and End of Sale (Discontinued) announcements made in all Roland territories on or after December 1, 2013 for all Roland product lines. The Policy does not apply to product that is already subject to an End of Life and/or End of Sale announcement.

The general policy guidelines are:

1. Access to Roland Care Service & Support (www.rolanddga.com/support) via web is available 24 hours a day, seven days a week free of charge.

2. Roland Care Service & Support via telephone, email, and chat will be available for free for Roland hardware products under factory or extended warranty. See Roland Warranty Terms & Conditions for additional details.

3. Fee based phone support for out of warranty Current and Discontinued products will be available until the posted End-of-Life dates below.

4. Email support is free for all Roland Current and Discontinued products listed below.

5. Telephone, Chat, and Email support is not available for End-Of-Life products listed below.

6. Spare or replacement parts for hardware will be available for a period of 6 years from the end-of-sale(Discontinued) date. We will provide spares and replacement parts in accordance with our warranty terms & conditions (see link above). Availability of spare parts after the 6 year term is not guaranteed.

7. Software support will be as follows:

  1. Software support is based on Roland hardware warranty guidelines.

8. Below are guidelines that should be followed to ensure that you receive effective support for the affected products within your daily business operations:

  1. For hardware or software that is covered under a factory or extended warranty service contract, Roland owners may purchase a new contract within the term of the existing contract and/or up to 30 days after the expiration of said service contract.

  2. Service contracts that have not been renewed or have lapsed after 45 days are not renewable.

The end-of-life milestones and Roland DG Corporation commitments are presented in the table below.


Cutting

Product Name Discontinued End-of-Support
SCP-85 November 1991 November 1997
PNC-1000 November 1992 November 1998
PNC-1600/1900 May 1994 May 2000
PNC-1000A/1000AA July 1994 July 2000
PNC-1800 July 1994 July 2000
PNC-1100/1100A October 1994 October 2000
PNC-1200/1850 December 1995 December 2001
PNC-900/950 February 1996 February 2002
PNC-1510/1510HS August 1996 August 2002
PNC-910/960 December 1997 December 2003
PNC-1210/1410/1860 PNC-1910 July 1998 December 1998 July 2004 December 2004
PNC-1610 February 2000 February 2006
CM-12/24 May 2000 May 2006
CM-300/400/500/300S/400S/500S June 2001 June 2007
STX-7/8 September 2001 September 2007
CX-12/24 March 2005 March 2011
SX-8/12/15 June 2006 June 2012
CX-300/400/500 June 2006 June 2012
CAMM-1 Servo GX-24 Vinyl Cutter June 2015 November 2020
CAMM-1 PRO GX-300/400/540/640 May 2017 December 2022

Dental

Product Name Discontinued End-of-Support
DWX-50

DWX-30


Engraving machine / metal printer

Product Name Discontinued End-of-Support
PNC-2000 November 1990 November 1996
PNC-2200 February 1994 February 2000
PNC-2100 March 1994 March 2000
PNC-2100A April 1996 April 2002
PNC-2200A April 1996 April 2002
PNC-2300 March 1998 March 2004
PNC-2300A July 2001 July 2007
EGX-300 August 2007 August 2013
MPX-50 February 2004 February 2010
MPX-60 October 2005 October 2011
MPX-70 January 2009 January 2015
MPX-80 October 2012 October 2018
EGX-300 March 2013 March 2019

3D

Product Name Discontinued End-of-Support
PNC-2500G/2500HG/G June 1994 June 2000
PNC-3000 June 1994 June 2000
PNC-2700/2700M/2700E December 1995 December 2001
PNC-3100/3100G January 1999 January 2005
PNC-3200 December 2005 December 2011
PIX-4/30 October 2005 October 2011
PIX-3 May 1999 May 2005
MDX-3 November 2001 November 2007
PNC-300/300G August 2002 August 2008
LPX-250 October 2005 October 2011
MDX-500/650/650A August 2006 August 2012
MRX-400 November 2006 November 2012
RX-50 March 2008 March 2014
MDX-40 July 2009 July 2015
MDX-5000R September 2012 September 2018
MDX-540A/540SA July 2012 July 2012
LPX-1200 January 2013 January 2019
JWX-30 March 2013 March 2019
IM-01 April 2015 April 2021

Color / print & cut

Product Name Discontinued End-of-Support
PNC-5000 August 1996 August 2002
VI-225 August 1998 August 2004
CJ-60/60A September 1998 September 2004
CJ-70/70A September 1998 September 2004
PC-50 October 1998 October 2004
FJ-40/50 March 2000 March 2006
PC-60 September 2001 September 2007
SJ-600 February 2002 February 2008
SJ-500 June 2002 June 2008
FJ-400 August 2002 August 2008
FJ-42/52 August 2002 August 2008
CJ-400 August 2002 August 2008
PC-600 December 2003 December 2009
FJ-500/600 March 2004 March 2010
CJ-500 March 2004 March 2010
SC-500 March 2004 March 2010
PC-12 August 2004 August 2010
SJ-1000 November 2004 November 2010
SC-540/540EX/540EXW March 2005 March 2011
SJ-540/740/540EX/740EX March 2005 March 2011
SP-300/300W/300S March 2005 March 2011
SP-300VS/540V/540VS March 2007 March 2013
CJ-540 June 2007 June 2013
SC-545EX/545EXW June 2007 June 2013
SJ-545EX/645EX/745EX January 2008 January 2014
AJ-1000/740 March 2009 March 2015
VP-300/540 March 2009 March 2015
SP-300V June 2009 June 2015
LEC-300 March 2010 March 2016
FJ-540 December 2010 December 2016
VP-300i/540i January 2012 January 2018
RS-540/640 January 2012 January 2018
AJ-1000i April 2012 April 2018
SJ-1045EX/IS-1000 June 2012 June 2018
XC-540/540W/540MT October 2012 October 2018

Digital Signage

Product Name Discontinued End-of-Support
RDS1
November 2015
January 2019
RDS1-S32-K
November 2015
January 2019
RDS1-S46-K
November 2015
January 2019 
RDS1-S55-K
November 2015
January 2019
RDS1-S40-K
November 2015
January 2019

Hardware Others

Product Name Discontinued End-of-Support
SYA-350 June 1989 June 1995
PN-102/105/10T February 1993 February 1999
SYA-550 June 1994 June 2000
PN-200 September 1994 September 2000
(Including auxiliary equipment) PNC-4125/4150 March 1997 March 2003
CS-20 November 1998 November 2004
(I include the auxiliary equipment) LC-100/100A December 1999 December 2005

Pen plotter

Product Name Discontinued End-of -Support
DPX-2000/2000R December 1986 December 1992
DXY-100/101/101RS/800/800A November 1987 November 1993
DXY-880/880A/880GP/980/980A December 1987 December 1993
DXY-885/990 December 1987 December 1993
DPX-2200/3300 July 1989 July 1995
GRX-330/400 August 1989 August 1995
DPX-2500/3500 January 1992 January 1998
DPX-4600 March 1992 March 1998
GRX-300A/300AR/300AG November 1992 November 1998
GRX-400A/400AR/400AG November 1992 November 1998
DXY-1100/1200/1300 April 1993 April 1999
RP-11PG/11PW/11SG/11SW/12G/12W September 1993 September 1999
DPX-2600/3600/4600A February 1994 February 2000
RP-21G/21W/22G/22W February 1994 February 2000
GSX-3000/4000 April 1994 April 2000
GRX-350/450 September 1994 September 2000
GRX-310/410 November 1994 November 2000
DXY-1150/1250/1350 August 1997 August 2003
GRX-3500/4500 January 1998 January 2004
DPX-4700LS December 1998 December 2004
DXY-1350A November 1998 November 2004
DPX-2700/3700/2700A/3700A April 1999 April 2005
DXY-1150A August 1999 August 2005

Raster plotter

Product Name Discontinued End-of-Support
LTX-100 July 1989 July 1995
LTX-120 December 1991 December 1997
LTX-320/321/420 March 1992 March 1998
LTX-2121/2141 February 1993 February 1999
PLX-440 March 1993 March 1999
RSX-340/440 April 1993 April 1999
LTX-2341/2441 April 1993 April 1999
PLX-340 July 1994 July 2000
PLX-140/160 October 1994 October 2000