IU-1000F Industrial Flatbed Printer

IU-1000F Error Codes/Messages

Error Codes with causes and solutions for the IU-1000F

Message	Cause	Solution
1: "It is now printing." "Try again later. Or abort software process and restart program."	The machine is printing.	Perform again after printing is complete. If the same message still appears, restart Print Control.
4: "Hardware configuration is incorrect, machine cannot print." "Contact your equipment provider, please!"	The operating system does not support Print Control.	Check the version of Print Control and the operating system being used, and contact your authorized Roland DG Corporation representative.
5: "Illegal print head voltage found." "Contact your equipment provider, please!"	An error has occurred in the carriage or the print heads.	Turn the power to the machine off and on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
6: "Carriage height is too low"	1. the height of the carriage is too low.  There is an error with the height of the carriage. 3. The carriage is capped.	1. Adjust the height of the carriage by using the Carriage Lifter tab on the Print Control - Maintenance window. If the carriage position error is too large, click [Lifter back Zero], and reset the height of the carriage.  2. Detach or uncap the carriage.
8: "System is busy"	The computer being used has insufficient memory.	Close any unnecessary applications and restart the Roland Print Control.
9: "Insufficient ink or unmeasurable level." "Failed to read ink level."	There is insufficient ink remaining, or the remaining ink detection sensor has malfunctioned.	Replenish the ink. If the same message still appears, contact your authorized Roland DGA Corporation representative. For details about replenishing ink, see page 121 "Replenishing Ink".
10: "Insufficient ink":	There is insufficient ink remaining, or the remaining ink detection sensor has malfunctioned.	Replenish the ink. If the same message still appears, contact your authorized Roland DGA Corporation representative. For details about replenishing ink, see page 121 "Replenishing Ink".
11: "Designated RIP data does not exist."  "1. Special RIP file can't be read. 2 The net RIP data stream is interrupted."	1. The specified RIP file does not exist, or there is a problem with the hard disk of the computer.	1. Reselect a RIP file to print. 2. Check that the machine is securely connected with the included USB cable.
14: "The DPI does not support the RIP document." "The XDPI of RIP source over system capacity."	The resolution of the X direction in the specified RIP file exceed the limit.	Reset the RIP file to a lower resolution.
15: "Incorrect Print Head Channel Parameter." "Restore parameter files or reinstall software."	There is a problem with the setting parameter of the print heads or the setting file is corrupted.	Restore the setting file. If the same message still appears, reinstall Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
16: "Incorrect Amount of Channel Parameter." "Restore parameter files or reinstall software."	There is a problem with the setting parameter of the print heads or the setting file is corrupted.	Restore the setting file. If the same message still appears, reinstall Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
18: "Channel Parameter is Incorrect." "Restore parameter files or reinstall software."	Restore the setting file. If the same message still appears, reinstall Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".	Restore the setting file. If the same message still appears, reinstall Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
19: "Memory is insufficient." "Close some application which is used much memory."	1. The computer being used has insufficient memory. 2. The size of the specified RIP file is too large.	1. close any unnecessary applications that are open, and then restart Roland Print Control.  2. Reset the RIP file to a lower resolution or increase the memory capacity of the computer.
21: "System doesn't support the designated printing PASS amount." "Attempt to change print mode, restart print."	Specifies the number of paths not supported by the machine.	Restore the settings file. If the same message still appears, reinstall Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing U/Restoring Settings".
22. "Printing image width of current task is more than the available width." "1. Confirm the validity of medium width. 2. Change to more broad medium. 3. Limit printing region."	The width of the specified RIP file exceeds the set media size.	1. Check that the width of the set media is correct.  2. Change the media to be used. 3. Use the partial printing function to print. For details, see page 69 "Partial Printing.
23: "The printing image width exceeds the width of the machine platform." "Restore parameter files or reinstall the software.	1. The value of the print start position in the X direction is too large. 2. There is a problem with the settings file. 3. The carriage motion buffer is too large.	1. Reset the print start position for the X direction. 2. Restore the settings file. IF the same message still appears, reinstall the Roland Print control, then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings". 3. If the same message still appears, you must change the carriage motion buffer. Contact your Roland DGA Corporation representative.
24: "The print position is too close to the zero position." "Set the print position to a little further from origin."	1. There is a problem with the print start position. 2. The carriage motion buffer is too large.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
25: "Print size exceeds the range of Y axis motion."	1. The Y direction print size is too large. 2. The y direction print start position is too large.	1.  Make the printing size of the Y direction smaller. 2.  Reset the print start position for the Y direction.
26: "Printing speed is to fast."  "Turn down the speed of printing."	The print speed set in Roland Print Control is too fast.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
30: "Failed to load error information." "Restore parameter files or reinstall software.	There is a problem with the version of Roland Print Control.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
31: "Failed to load parameter." "Restore parameter files or reinstall software."	There is a problem with the parameter or the setting file is corrupt.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
32: "Failed to load machine configuration." "Restore parameter files or reinstall software."	There is a problem with the parameter or the setting file is corrupt.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
33: "Failed to react to RIP database." "Restore parameter files or reinstall software."	There is a problem with the parameter or the setting file is corrupt.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
34: "Failed to load temperature - voltage curve." "Restore parameter files or reinstall software."	There is an error in the voltage value of the print heads.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
35: "Failed to load color curve." "Restore parameter files or reinstall software.	There is a problem with the parameter or the setting file is corrupt.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
50: "Carriage cannot go to the original position." "Contact your equipment provider please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
61: "Carriage cannot go to original position." "Contact your equipment provider please."	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
79: "Failed to add printing task."  "1. File is used by another process. 2. File format is incorrect."	1. The specified RIP file is in use. 2. The specified RIP file uses a format that is not supported by the machine.	1. Wait a while before attempting printing again. 2. Convert the file to the correction format.
80: "Designated RIP driver solution has failed.	You are specifying a RIP driver that is not supported by the machine.	Restore the settings file. if the same message still appears, reinstall the Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
88: "USB cable is not connected."	There is a problem with the USB connection between machine and the computer.	Check that the machine is securely connected with the included USB cable. If the USB cable is damaged or there is a problem with the USB connection of the machine, contact your authorized Roland DGA Corporation representative.
99: "USB cable is not connected."	There is a problem with the USB connection between machine and the computer.	Check that the machine is securely connected with the included USB cable. If the USB cable is damaged or there is a problem with the USB connection of the machine, contact your authorized Roland DGA Corporation representative.
100: " Failed to update printing speed." "Specified resolution is not supported."	You are specifying a resolution not supported by the machine.	Open the property screen of the printing task in Roland Print Control, and then select the appropriate print mode from [Draft], [Production], [Standard], or [High Quality].
111. "System control card has not been driven." "Contact your equipment provider please!"	1. The machine is not turned on. 2. There is a problem with the USB cable connection.  3. There is a problem with the control card.	Check the connection of the USB cable, and then turn on the power to the machine. If the same message appears, contact your authorized Roland DGA Corporation representative.
112: "Main board's firmware is not active." "Contact your equipment provider please!"	An error has occurred in the control card of the machine.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
113: "Main board's firmware is not active." "Contact your equipment provider please!"	An error has occurred in the control card of the machine.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
116: "Carriage card found error." "Contact your equipment provider please!"	An error has occurred in the carriage card of the machine.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
117: "Carriage card exist voltage error!" "Contact your equipment provider please!"	An error has occurred in the carriage card of the machine.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
118: "Setting up optical fiber cable communication has failed." "Check carriage card is working normally.	An error has occurred in the carriage card or optical fiber cable of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
119: "Setting up channel mapping has failed." "Contact your equipment provider, please!"	An error has occurred in the carriage card of the controller software of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
120: "Restart has been cancelled by user, position system does not work correctly, please do not execute the carriage motion."	As the reset operation on the machine was canceled, initialization of the carriage position failed.	Restart Roland Print Control. Do not perform any other operations while the Roland Print Control is restarting.
121: "Limit position signal cannot be detected after machinery reset. Reset has failed. Position system is not working correctly." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
122: "When doing reset, there is no carriage encoder signal, and can't execute reset function." "Please confirm interlock switch and restart software. If the device does not recover, please contact your equipment provider."	1. The machine's front cover or another cover is open. 2. The carriage is positioned too far to the left or right end.	1. Close the cover properly, and then reboot the Roland Print Control Center.  2. Move the carriage by hand approximately 10cm toward the center of the table, and then reboot Roland Print Control.  If the same message appears even after the above are performed, turn the machine off and on. Then if the same message appears, contact your authorized Roland DGA Corporation representative.
123: "When doing reset, carriage encoder signal is reversed." "Please confirm interlock switch and restart software. If the device does not recover, please contact your equipment provider."	1. The machine's front cover or another cover is open.  2. The carriage is positioned too far to the left or right.	1. Close the cover properly, and then reboot the Roland Print Control Center.  2. Move the carriage by hand approximately 10cm toward the center of the table, and then reboot Roland Print Control.  If the same message appears even after the above are performed, turn the machine off and on. Then if the same message appears, contact your authorized Roland DGA Corporation representative.
124: "Both of left and right limit switches are in effective condition." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
125: "The emergency stop has been pressed." "Twist emergency switch, then restart software."	The emergency stop button on the machine was pressed.	Close Roland Print Control, and then release the emergency stop button. Turn the power to the machine off and then on again, and then restart Roland Print Control. For details about how to release the emergency stop button, see page 17 "Emergency Buttons".
126: "Both Y limit switch signals are valid." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
127: " Y position encoder no signal." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
128: "The signal phase of Y position encoder is inverse." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
129: "Resetting position is timed out."	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
130: "Can't detect zero signal after all motion instruction finished." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
131: "Medium sensor signal has not been detected." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
132: "Synchronization error found while resetting Y axis." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
133: "Y1 - Y2 gap over the correctable range." "Contact your equipment provider please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
134: "Counting error is too large while initializing Y1 - Y2 encoder." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
135: "Y1 - Y2 gap is too large." "Please confirm interlock switch and restart software. If the device does not recover, please contact your equipment provider."	1. The machine's front cover or another cover is open. 2. The carriage is positioned too far to the left or right end.	1. Close the cover properly, and then reboot the Roland Print Control Center.  2. Move the carriage by hand approximately 10cm toward the center of the table, and then reboot Roland Print Control.  If the same message appears even after the above are performed, turn the machine off and on. Then if the same message appears, contact your authorized Roland DGA Corporation representative.
136: "Y2 position encoder no signal." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
137: "The signal phase of Y2 position encoder is inverse." "Please confirm interlock switch and restart software. If the device does not recover, please contact your equipment provider."	1. The machine's front cover or another cover is open. 2. The carriage is positioned too far to the left or right end.	1. Close the cover properly, and then reboot the Roland Print Control Center.  2. Move the carriage by hand approximately 10cm toward the center of the table, and then reboot Roland Print Control.  If the same message appears even after the above are performed, turn the machine off and on. Then if the same message appears, contact your authorized Roland DGA Corporation representative.
138: "X Axis Reset Fault." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
139: "Y Axis Reset Fault." "Contact your equipment provider, please!"	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
140: "Software version does not match the board." "Restore parameter files or reinstall software."	There is a problem with the software version or the controller board.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
143: "Main board does not match with carriage card." "Contact your equipment provider, please!"	There is a problem with the main card of the machine or the carriage card.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
144: "Failed to get carriage card information, the system cannot work as normal." "Contact your equipment provider, please!"	There is a problem with the carriage card of the machine.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
171: "Found ink level card Error!" "Re-connect or properly install the card."	There is a problem with the remaining ink detection sensor of the machine.	Restart Roland Print Control. If the same message still appears, contact your authorized Roland DGA Corporation representative.
260: "Carriage motion system has failed to correct automatically."  "1. Verify the carriage is working normally. 2. Verify the carriage encoder is working normally."	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
301: "Printing Data is broken." "Verify RIP data source."	There is a problem with the RIP file.	Check that the RIP file is OK. After resolving any problems, click the [Continue] button and resume printing.
302: "The printing task data source is disconnected." "Verify RIP data source."	There is a problem with the RIP file.	Check that the RIP file is OK. After resolving any problems, click the [Continue] button and resume printing.
303: "The printing task data source is disconnected." "Verify RIP data source."	There is a problem with the RIP file.	Check that the RIP file is OK. After resolving any problems, click the [Continue] button and resume printing.
304: "The printing task data source is disconnected." "Verify RIP data source."	There is a problem with the RIP file.	Check that the RIP file is OK. After resolving any problems, click the [Continue] button and resume printing.
305: "The printing task data source is disconnected." "Verify RIP data source."	There is a problem with the RIP file.	Check that the RIP file is OK. After resolving any problems, click the [Continue] button and resume printing.
309: "In the printing process, found USB disconnect."	1. The USB cable is not connected. 2. The USB connector is loose. 3. The computer is infected with a virus.	1. Insert the USB cable and try printing again. 2. Check the connection part of the USB cable. If there is a problem with the connector, contact your authorized Roland DGA Corporation representative. 3. Use anti-virus software to check for viruses on the computer, or replace the computer being used.
310: "When printing, if the motion designated exceeds the maximum length or carriage cannot move to the designated position, printing will be cancelled."	There is a problem with the carriage system of the machine.	Turn the power to the machine off and then on again. If the same message still appears, contact your authorized Roland DGA Corporation representative.
311: "In the printing process, found position error. Check motion or encoder.	The proximity sensor stopped the machine.	Delete the remaining print jobs, and then reboot Roland Print Control. If the same message appears even after this is performed, turn the machine off and on. If the same message still appears, contact your authorized Roland DGA Corporation representative.
312: "Error in printing process control." "Please confirm interlock switch and restart software. If the device does not recover, please contact your equipment provider."	1. The USB cable is not connected. 2. The USB connector is loose. 3. The computer is infected with a virus.	1. Insert the USB cable and try printing again. 2. Check the connection part of the USB cable. If there is a problem with the connector, contact your authorized Roland DGA Corporation representative. 3. Use anti-virus software to check for viruses on the computer, or replace the computer being used.
312: "Error in printing process control." "Please confirm interlock switch and restart software. If the device does not recover, please contact your equipment provider."	1. The machine's front cover or another cover is open. 2. The carriage is positioned too far to the left or right end.	1. Close the cover properly, and then reboot the Roland Print Control Center.  2. Move the carriage by hand approximately 10cm toward the center of the table, and then reboot Roland Print Control.  If the same message appears even after the above are performed, turn the machine off and on. Then if the same message appears, contact your authorized Roland DGA Corporation representative.
318: "Failed to cleaning in printing!"	There is a problem with the maintenance station.	Clean the maintenance station. For details about how to clean the maintenance station, see "Requests for Daily Care and Maintenance".
385: "Failed to print jet status image!" "Check configuration or calibration file.	There is a problem with the settings file for calibration.	Restore the settings file. IF the same message still appears, reinstall Roland Print Control, and then restore the settings file. For details about how to restore the settings file, see page 80 "Backing Up/Restoring the Settings".
401: "Parameter backup has failed."	You do not have the permission to write into the specified directory or the parameter file.	Remove the access restrictions for files or folders, or check with your system administrator.
402: "Failed to backup printing parameter." "The destination file can't be written."	You do not have the permission to write into the specified directory or the parameter file.	Remove the access restrictions for files or folders, or check with your system administrator.
403: "The parameter inputted is invalid, the operation will be cancelled." "The file format is incorrect."	There is a problem with the backup file.	Check the file import destination, and then import the settings file again. For details about how to import the settings file, see page 80 "Backing Up/Restoring the Settings".
410: "Software version does not match the settings files." "Restore parameter files or reinstall software."	There is a problem with the Roland Print Control setting values.	Restart Roland Print Control, and then import the settings file again. If the same message still appears, reinstall Roland Print Control. For details about how to import the settings file, see page 80 "Backing Up/Restoring the Settings".
1190: "Failed to load waveform file." "Restore parameter files or reinstall software."	You do not have permission to access the settings file.	Launch Roland Print Control as the system administrator, and then import the settings file again. If the same message still appears, reinstall the Roland Print Control. For details about how to import the settings file, see page 80 "Backing Up/Restoring the Settings".
1191: "The waveform format is incorrect." "Restore parameter files or reinstall the software."	1. You do not have permission to access the setting file.  2. There is a problem with the format of the specified file or the directory.	Launch Roland Print Control as the system administrator, and then import the settings file again. If the same message still appears, reinstall the Roland Print Control. For details about how to import the settings file, see page 80 "Backing Up/Restoring the Settings".

November 05, 2020