Base de conocimientos Article
VersaStudio BN-20 20" Eco-Solvent Inkjet Printer/Cutter
Cargo
BN-20 Utility not responding
Síntoma
Utilitydoes not communicate to the BN-20
Solución
Symptom
Utility does not communicate to the BN-20.
Cause
Poor cable connections or defective USB cable from the printer USB port to the PC.
Solution
Check all interface cable connections. We had one report where the customer removed, reinstalled all the ink cartridges and the connection was restored. The system did not fully recognize a cartridge connection inside the cartridge holder.
Utility does not communicate to the BN-20.
Cause
Poor cable connections or defective USB cable from the printer USB port to the PC.
Solution
Check all interface cable connections. We had one report where the customer removed, reinstalled all the ink cartridges and the connection was restored. The system did not fully recognize a cartridge connection inside the cartridge holder.
Modificado
April 27, 2020