Base de conocimientos Article
Roland DisplayStudio Digital Sign System
Cargo
DisplayStudio Password Reset
Síntoma
Customer has changed or forgotten any or all of their passwords or added a new user to the software but forgotten the login details
Solución
Symptom
Customer has changed or forgotten any or all of their passwords or added a new user to the software but forgotten the login details.
Cause
User error.
Solution
Have customer connect keyboard and mouse to media player.
Customer has changed or forgotten any or all of their passwords or added a new user to the software but forgotten the login details.
Cause
User error.
Solution
Have customer connect keyboard and mouse to media player.
1- Keyboard Windows button (to access Start button)/Stop Roland DisplayStudio
2- Start button/Computer/C/www/SERVER
3- Locate "users.xml"
4- Right click on file and DELETE
5- Click on Favorites/Desktop
6- Right click on Recycle and select Empty Recycle
7- Start button/Restart
2- Start button/Computer/C/www/SERVER
3- Locate "users.xml"
4- Right click on file and DELETE
5- Click on Favorites/Desktop
6- Right click on Recycle and select Empty Recycle
7- Start button/Restart
After restart, passwords for back end browser access and front end Adobe AIR/DisplayStudio application are reset to default. This includes any user additions or changes made through the Adobe AIR/DisplayStudio application.
Default User ID & Passwords--
Back end browser access: config/cfgpasswd
NOTE: User ID for back end browser access cannot be changed, it is always "config"
NOTE: User ID for back end browser access cannot be changed, it is always "config"
Adobe AIR/DisplayStudio application: admin/password
Modificado
May 13, 2020