Cloud Administrator | Roland

Cloud Administrator

Roland DGA is hiring for a team-oriented and customer-focused Cloud Administrator. As the Cloud Administrator, you will administer all facets of Roland DGA's Microsoft 365 environment, provide production support of the various Power Automate flows and Power Apps, and be an internal technical resource by supporting new project efforts utilizing Microsoft's Power Platform. Ideal candidates would have experience using cloud-based platforms and provide high-level administrative support such as Share Gate for SharePoint data synchronization and RingCentral, Roland DGA's VoIP solution. A ten-time winner of the Top Work Places, we offer a team-oriented environment and competitive compensation package. Please email your resume to: resumes@rolanddga.com

POSITION PURPOSE

As a member of the Information Services team, reporting to the Information Services Manager, this individual is responsible for administrating all facets of Roland DGA’s Microsoft 365 environment. Roland DGA has begun using Microsoft’s Power Platform to deliver low-code business solutions and to automate business processes, as a result, this individual will also be responsible for assisting in the production support of the various Power Automate flows and Power Apps in place currently as well as being an internal technical resource in support of new Project efforts utilizing the Microsoft’s Power Platform that are driven by one of Roland DGA’s business systems analysts. In addition to Microsoft 365 and Power Platform resources, Roland DGA utilizes additional cloud-based platforms that the individual in this position would be expected to provide high-level administrative support on which are, ShareGate for SharePoint data synchronization and RingCentral, Roland DGA’s VoIP solution.

ABOUT ROLAND DGA
Roland DGA Corporation serves North and South America as the sales, marketing, distribution and service arm for Roland DG Corporation of Hamamatsu, Japan. Roland DG is a worldwide leader in wide-format inkjet printers for the sign, textile, and personalization markets; engravers for awards, giftware, and direct part marking; and desktop 3D printers and milling machines for the dental CAD/CAM, product prototyping and medical industries. 

Roland DGA is a ten time winner of the Orange County Register Top Workplace Award. We prioritize our positive culture and a creative, team-oriented environment, and offer an attractive benefits package including continuing education and 401k matching. If you are driven to make a positive impact, while growing both personally and professionally, then this is the company for you.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

All facets of Microsoft 365 tenant administration and SaaS deployment
Microsoft 365 user administration (Teams, OneDrive, SharePoint, Azure Active Directory, Exchange Online)
Monitoring of Microsoft 365 service health and the administration of both service requests, and change management
Administration of Microsoft 365 SharePoint sites which includes both an employee intranet and a partner extranet
Assistance with Microsoft 365 licensing administration and management
All facets of Microsoft Power Platform (Power App, Power Automate, Power BI)
Production Support of Roland DGA’s library of Power Apps, Power Automate Flows, and Power BI dashboards
Administration of ongoing data synchronization between SharePoint sites using ShareGate
Some high-level administrative support of Roland DGA’s RingCentral VoIP platform with respect to user management
Tracking and escalation of incidents with Microsoft 365 technical support when necessary
Support a positive work atmosphere by acting and communicating in a manner that promotes positive work relationships with customers, clients, co-workers, and management.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in generally available professional development activities within the company.
Ensures compliance with J-Sox General Computing Controls as they relate to Roland DGA’s cloud ecosystem.

PERFORMANCE MEASUREMENTS

Peer comments on annual reviews are used as an indicator of performance
Recurring Project Review Meetings and updates
Participation in Information Service Department team meetings and related activities
Timely performance on Production Support Requests
Projects developed on-time and within budget
Accurate and up to date administrative responsibilities

QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor’s Degree in Computer Science or related field

REQUIRED KNOWLEDGE: Working knowledge of all facets of the administration of the Microsoft 365 ecosystem of applications including OneDrive, Teams, SharePoint, Exchange, Planner, Azure Active Directory, etc.

Hands-on experience with supporting and delivering Power Platform solutions such as Power Apps and Power Automate Flows. Prior experience with managing Power BI workspaces and dashboard access is also required.   

Working knowledge of the administrative activities involved in supporting a VoIP solution for an organization such as RingCentral.

Demonstrated aptitude for learning new technologies

EXPERIENCE REQUIRED: Minimum of 2 years’ experience administrating Microsoft’s 365 cloud ecosystem
Minimum of 2 years’ experience with SharePoint Online administration
Minimum of 2 years’ experience with development and administration of MS Power Platform

SKILLS/ABILITIES: Ability to provide technical and administrative support on cloud-based systems
Technical understanding of industry best-practices in platform administration and diagnostics
Ability to manage multiple tasks simultaneously
Demonstrated success with meeting project milestones and deadlines
Strong verbal and written communication skills with excellent attention to detail
High energy, team player with leadership skills and attention to detail

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION


TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS:
Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally.  

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions. 

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.

MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
Able to perform very simple algebra.

LANGUAGE ABILITY:
Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.  
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
Ability to conduct training, communicate at panel discussions and to make professional presentations.


INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system.  

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Empleador de Oportunidades Equitativas

Roland DGA Corporation cumple con todos los reglamentos sobre equidad en el empleo.

Roland DGA Corporation es un Empleador de Oportunidades Equitativas cuya política se cerciora de que todos los empleados y los empleados potenciales sean tenidos en cuenta para todos los puestos con base en sus calificaciones y habilidades, sin tener en cuenta la raza, el color, el sexo, la religión, el embarazo, la ascendencia, la edad, la procedencia nacional, el estado de ciudadanía, el estado de veterano, la orientación sexual, el estado civil, la discapacidad física o mental o cualquier otro estado protegido legalmente.


Información Adicional

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