Manager, Imagination Center & Professional Services Trainer | Roland

Manager, Imagination Center & Professional Services Trainer

POSITION PURPOSE
Reporting to the Manager of Product Management, the Manager, Imagination Center will be responsible for operating and maintaining the Southeastern Regional Field Office. The Manager, Imagination Center will be responsible for supporting both Roland Sales and Service by utilizing their expertise with Roland equipment. As part of the Product Management team, activities will include sample generation, material and workflow testing, product demonstrations, and assisting with pre-sales support.  This position will also be the lead member of Roland’s Professional Services offering. This will focus heavily on revenue-based end-user training, that will consist of working with customers to define basic scope of services, along with setting training expectations for the customers who pay for this training. The Manager, Imagination Center will also assist with training events for both Sales and Services and will assist with local events such as open houses and attend Trade Shows and Dealer events as necessary.

This is an office based position in the branch office located in Atlanta, GA. This position will also include regular travel which could exceed 50% on some occasions. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Manage and operate a Roland Imagination Center approximately 5,000 square ft.
General management or oversight of office staff as needed
Professional Services Trainer - application and workflow training that fulfill requirements defined by customers.
Develop training assets along with scope of services that define the Professional Services offerings.
Evaluate and assist with establishing workflow best practices both pre- and post-sales
Maintain and service of equipment when necessary 
Host and lead with dealer training, both sales and service 
Host and lead with local events such as open houses and dealer specific events 
Attend trade shows and regional events as needed. 
Collaborate with other Roland departments (Marketing/Product Management) for specific activities.
Management Based Objectives (MBO’s) defined by Management.

PERFORMANCE MEASUREMENTS
Measurable increase in sales of specific products in territory – directly related to office interaction.
Dealer Technician Certification
Sales Training Certification
Peer comments and feedback

QUALIFICATIONS

EDUCATION/CERTIFICATION: B.A. or B.S. degree in business or a related area preferred
Advanced degrees, industrial or specialized marketing training is a plus

REQUIRED KNOWLEDGE: Working knowledge of large format inkjet printers and related devices. CAD/CAM milling and engraving knowledge is a plus. 

EXPERIENCE REQUIRED: Experience with Roland printers and related devices. Knowledge of the applications used in both eco-solvent printing along with on-demand personalization and customization using UV print technology. Understanding of the applications serving the core vertical market verticals.
Technical working experience of design software and applications

SKILLS/ABILITIES: Outstanding PC skills, including a strong understanding of Microsoft 365 Suite (Teams, Outlook, etc.) Windows operating system and driver installation troubleshooting. Self-motivated and has the ability to take independent initiatives that fit the existing needs of the business. 
Excellent logical and cognitive reasoning skills along with the ability to plan and organize tasks independently.
Ability to manage multiple projects and tasks simultaneously and complete them by defined deadlines.
Excellent verbal and written communication
Comfortable with speaking in front of large groups
Work well independently and is self-motivated
Familiarity with existing market vendors, manufactures, consultants, competitors is a plus
Familiarity with market terminology and customer application requirements, voice of the customer, and ability to mediate/arbitrate between conflicting parties
High energy & commitment. Applicant should have the ability and desire to succeed in an entrepreneurial and with a fast paced/growing company. A desire to grow one’s own skill, knowledge and position through dedication and experience.
Pro-active problem solving
Must have valid driver’s license

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: This is a field-based position with travel activity. Must be able to lift 80lbs.

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions.  (Such as in a typical office.)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.

MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
Able to perform very simple algebra.

LANGUAGE ABILITY: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.  
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
Ability to conduct training, communicate at panel discussions and to make professional presentations.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system.  

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited

EOE

Roland DGA Corporation complies with all fair employment regulations.

Roland DGA Corporation is an Equal Opportunity Employer, with a policy ensuring that all employees and potential employees are considered for all positions on the basis of their qualifications and abilities without regard to race, color, sex, religion, pregnancy, ancestry, age, national origin, citizenship status, veteran status, sexual orientation, marital status, physical or mental disability or other legally protected status.

Additional Information

About Roland DGA

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Please send your resumes to resumes@rolanddga.com

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